Your Adobe ID is usually the email address you first used when you started your membership, or purchased an Adobe app or service—and it’s the key you need to access your Adobe account.

How do I sign in to my Adobe account?

Access Adobe ID account online and enter your Adobe ID and password. Then click Continue to sign in to your account. You can also use your social account (Facebook or Google) to sign in to your Adobe account.

A successful sign-in attempt takes you to your Adobe account page, where you can view your plans and products, change password, print invoices, download apps, and do much more. 

Access your Adobe account
Access your Adobe account


Do you know that you can also access your Adobe account using Creative Cloud desktop app? Launch the app by clicking the Creative Cloud desktop icon , located in the taskbar (Windows) or Apple menu bar. Then sign in to the app and click the Profile icon in its upper-right corner. To access your Adobe account, click Adobe Account in the menu that appears. 

How to fix common sign-in issues

Learn about some simple solutions to common Adobe ID account sign-in issues.

Are the Caps Lock and Num Lock keys off?

Caps Lock and Num Lock?

To avoid typing an incorrect username or password, make sure that the Caps Lock and Num Lock keys are off. Then retype your email and password.

Have you changed your email address or have multiple email addresses?

Multiple emails

If you have multiple email accounts or changed your email address since you originally purchased, try using your other or previous email address. If you think you have Adobe IDs associated with different email addresses, or are unclear which email address is associated with your current membership or purchased product, contact us.

Have you tried using a different browser?

Browser conflict

Try signing in using a different internet browser. If cookies are disabled, enable cookies, and clear your browser’s cookies and cache. (See your browser’s documentation for instructions.)

Are you trying to sign in with your Facebook or Google account?

Signing in with Facebook or Google

To resolve errors that occur when you sign in with your Facebook or Google account, see Resolve errors related to signing in with your social account.

Are you not able to sign in to Creative Cloud desktop app?

Error signing into Creative Cloud

If you can't log in to your Creative Cloud desktop app, see Troubleshoot Creative Cloud activation errors.

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