Solve Adobe account sign-in issues

To avoid typing an incorrect user name or password, make sure that the Caps Lock and Num Lock keys are off. Then retype your email and password.

If you have multiple email accounts or changed your email address since you originally purchased, try using your other or previous email address. If you are unclear which email address is associated with your current membership or purchased product, contact us.

Try signing in using a different browser. If cookies are disabled, enable cookies, and clear your browser’s cookies and cache. (See your browser’s documentation for instructions.)

To resolve errors that occur when you sign in with your Facebook, Google, or Apple account, see Resolve errors related to Adobe account sign-in with Facebook, Google, or Apple.

If you can't sign in to your Creative Cloud desktop app, see Troubleshoot Creative Cloud activation errors.

Forgot password? Try resetting your password. If you get the error, “The provided email address could not be matched to an account on file,” try a different email address. To learn how to reset a forgotten password or change your existing password, see Reset or change your Adobe password.

Forgot Adobe ID? Try using a different email address if you have multiple email addresses associated with your account.

Remember your Adobe account password?  If you know your password, sign in to your Adobe account and change your email address.
Don't remember your Adobe account password? If you don’t know your password, contact us.
Typo in email address? If you made a typing error while creating your Adobe ID, contact us.