Your Adobe ID is the email address you used when you first started a trial or membership, or purchased an Adobe app or service. Use the same Adobe ID to keep all your Adobe memberships, subscriptions, and products associated with a single account.
If you have multiple email accounts or changed your email address since you originally purchased, try using your other or previous email address. If you are unclear which email address is associated with your current membership or purchased product, contact us.
To resolve errors that occur when you sign in with your Facebook or Google account, see Resolve errors related to signing in with your social account.
If you can't sign in to your Creative Cloud desktop app, see Troubleshoot Creative Cloud activation errors.
Forgot password? Try resetting your password. If you get the error, “The provided email address could not be matched to an account on file,” try a different email address. To learn how to reset a forgotten password or change your existing password, see Reset or change your Adobe password.
Forgot Adobe ID? Try using a different email address if you have multiple email addresses associated with your account.
If you can't reset your password because you no longer have access to your old email account, try the following:
Remember your Adobe account password? If you know your password, sign in to your Adobe account and change your email address.
Don't remember your Adobe account password? If you don’t know your password, contact us.
Typo in email address? If you made a typing error while creating your Adobe ID, contact us.
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