The below article is intended for customers that manage their user licenses in the Adobe Acrobat Sign native system.
Customers using the Adobe Admin Console for user management typically use a federated authentication system and should contact their account administrator.
Reset an Acrobat Sign password
If you are having trouble accessing your Adobe Sign account, go to:
Then click 'I forgot my password' link in the "Sign In To Your Account" box.
A text box pops open. Enter the email address that you use to log in to Acrobat Sign.
Click Submit to get an email from Acrobat Sign.
Set your new password using the link provided in the email to log in.
Additional information
If you do not receive a password reset email:
- Check the Spam folder.
- Add adobesign@adobesign.com to the address book or safe list.
- If your email system has a stringent security setting that blocks emails with active html links, attachments or images, the setting has to be reduced.
- Turn off filtering completely.
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