Troubleshooting & help
What are the components of Adobe Technical Communication Suite (2019 release)?
Adobe Technical Communication Suite (2019 release) combines Adobe FrameMaker (2019 release), Adobe RoboHelp (2019 release), Adobe Captivate (2019 release), Adobe Acrobat Pro DC*, and Adobe Presenter 11.1, as well as additional tools such as Adobe RoboScreenCapture. Get more information about the 2019 release in the Technical Communication Suite FAQ.
Where can I find information on the latest release?
I need help with a specific Adobe Technical Communication Suite app.
Download & install
How do I purchase and get started with my Adobe technical communication subscription software?
Getting started with a subscription is fast and easy: Go to our buying guide page and choose your product and plan, and then complete the purchase. Immediately after purchase, check your email for a message from Adobe with your serial number and a link to download your software. After you download the product, double-click the installer and follow the onscreen instructions to install your product and start your subscription.
Why won't Adobe Technical Communication Suite (2019 release) download?
Can I download a trial copy of Adobe Technical Communication Suite (2019 release)?
Yes! You can download a trial version from the Adobe Downloads page. You'll need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see this article on installing a trial. If you have problems with the trial download, see this troubleshooting guide for solutions.
How do I retrieve my Adobe ID or password?
Can I install Adobe Technical Communication Suite on another computer?
You can install Adobe Technical Communication Suite apps on up to two computers. If you want to install an app on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Adobe apps. If you need five or more licenses, consider purchasing a volume licensing plan.
How can I change my password?
How can I change my credit card info?
My trial expires soon. How do I convert it?
You can convert a trial version of Adobe Technical Communication Suite (2019 release) to a subscription. Simply choose the subscription option when you add the product to your cart from the Adobe Store. For more information, see Subscription and pricing in the Adobe Technical Communication Suite FAQ.
How do I cancel my subscription? Can I still use the software I have?
You can cancel your subscription from your accounts page on adobe.com or by contacting Adobe Support. If you cancel within 14 days, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation. You will not have access to your subscription software after you cancel. For more information, see Subscription and pricing in the Technical Communication Suite FAQ.