Learn how to fix common issues related to using cloud documents offline.

Why can't I see my cloud documents when I'm offline?

The most common reasons why a cloud document is not available offline are:

The document was not opened before you went offline

Before you can use a document offline, ensure that you open it and the cloud icon is not displayed next to it. 

The cloud document is available offline
A cloud icon appears next to the documents that can't be opened offline.

 In Adobe Fresco, you can make a document available offline without having to open it. Tap the More options icon  on the cloud document thumbnail, and select Make available offline.

You are trying to open the cloud document on a different device or app

If you open a cloud document on one device or in one app, it is not automatically made available on other devices or apps. For example, if you open a document on your iPad while online, it may not open on your laptop when you are offline. Open the document on each device or in each app that you want to use offline. 

You've used all your storage space on the device

Up to 20 GB of space is available for cloud documents on each of your device. If the total size of offline cloud documents exceeds 20 GB on a device, some documents may not be available offline.