Fix error 131 when updating Creative Cloud desktop app

Last updated on 6 February 2023

Getting error 131 when trying to update the Creative Cloud desktop app? Try the steps given below.

Why am I getting error 131 in the Creative Cloud desktop app?

If you encounter error 131, you might receive any one of the following error messages in the Creative Cloud desktop app:

Unable to sync. Install sync components and try again. Error Code 131
Encountered issues in updating Creative Cloud. Error Code 131
Creative Cloud update failed. Sorry, we couldn't update the app. Error Code 131

Error 131 inside the Creative Cloud desktop app

Error code 131 indicates that you need to close certain Creative Cloud background processes such as Adobe Content Synchronizer (previously called CoreSync), Creative Cloud Libraries Synchronizer (previously called CCLibrary), Creative Cloud Content Manager (previously called CCXProcess), and Node before you can update the Creative Cloud desktop app.

How do I fix error 131?

To fix error 131, simply force quit the following Creative Cloud background processes:

Creative Cloud Content Manager
Creative Cloud Libraries Synchronizer
Adobe Content Synchronizer
Node

To learn how to quit these background processes, follow the steps for your operating system.

Right-click on the taskbar, and then select Task Manager.
(Optional) Select More details if the Task Manager is not fully expanded.
In the Processes tab, select Creative Cloud Content Manager. Then select End task.
Repeat step 3 for Creative Cloud Libraries Synchronizer, Adobe Content Synchronizer, and Node.
Try to update the Creative Cloud for desktop app again.

In the Finder, select Go > Utilities.
Double-click the Activity Monitor application.
Enter Creative Cloud Content Manager in the search box in the upper right.

Close Creative Cloud Content Manager
Double-click Creative Cloud Content Manager from the list, and select Quit.
Select Force Quit.
Repeat steps 3 to 5 for Adobe Content Synchronizer, Creative Cloud Libraries Synchronizer, and Node.
Try to update the Creative Cloud desktop app again.