Open the Creative Cloud desktop app. (Click the 
icon in your Windows taskbar or the macOS menu bar.)
Last updated on
Issue: "Renew your subscription" window appears when you launch a Creative Cloud application
When you attempt to launch an Adobe Creative Cloud application, you receive a message that says "Renew your subscription" even though your subscription is current.
Solutions
If the first solution does not work, try the second.
-
-
Depending on your version of the Creative Cloud desktop app, you get one of the following screens. Click the profile icon in the upper-right corner of the app and then click Sign out.
-
Sign back in.
-
Click "License this Software."
-
Verify that you have an active Internet connection. For more information on verifying your Internet connection, see Sign-in, activation, or connection errors | CS5 and later.
-
Verify that your system clock is set to the correct time.
-
If this process fails, wait a few minutes and click the Try again button.
Additional information
Sign in to your account