Fix connectivity issues for Adobe apps

Are you unable to download Adobe apps due to Internet connection issues such as no connectivity, limited connection, or not being able to access network drives? Learn how to fix such issues.

When downloading or installing Adobe apps, you might get an error that indicates you have connectivity or stability issues. To fix these issues, try the following solutions in order. 

You require an Internet connection to download and update apps. Verify that you are connected to the Internet and click Retry.

Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet. Users have reported instances where software/hardware firewall settings caused download errors to occur. The most common error associated with this issue is error 205. Other errors could result due to the firewall’s configuration.

  • If f prompted, allow the Creative Cloud desktop app to access the Internet.
  • If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.

Temporarily disable the antivirus software. See your antivirus documentation for information on temporarily disabling virus check.

Many organizations use a hardware firewall and proxy server that can prevent software from accessing an outside server. A hardware solution applies to all computers within the corporate network. Most home networks don't use hardware firewall or proxy technology.

  • Contact your company’s IT department to obtain firewall or proxy information.
  • Configure your browser with proxy or firewall information.
  • Configure your corporate firewall to bypass the servers. The following servers are accessed:
    • ccmdl.adobe.com:80
    • swupmf.adobe.com:80
    • swupdl.adobe.com:80

If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable.

In some instances, network connectivity issues may arise due to hidden proxy settings on Windows machines. Follow the steps below to check for and eliminate hidden proxies:

Check for Hidden Proxies

To verify whether any hidden proxy settings are configured on your machine, execute the command below to display any configured proxy settings.

  1. In the Windows search bar, type Command Prompt.

  2. Right-click on the Command Prompt and select Run as administrator

  3. In the Command Prompt window, type netsh winhttp show proxy and press Enter.

Reset the Proxy settings using Command Prompt (Admin Permission required)

To reset the detected proxy settings on your machine, execute the command below to restore normal network functionality.

  1. In the Windows search bar, type Command Prompt.

  2. Right-click on the Command Prompt and select Run as administrator

  3. In the Command Prompt window, type netsh winhttp reset proxy and press Enter.

  4. Restart your device.

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The Creativity Conference

Oct 14–16 Miami Beach and online