Creative Cloud Cleaner tool for enterprise users

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Run the Adobe Creative Cloud Cleaner tool to fix Creative Cloud or Creative Suite installation issues for enterprise users.

Note:

Flash Player's end of life is December 31, 2020. Please see Flash Player EOL Enterprise Information page for details.

The Creative Cloud Cleaner tool

The Creative Cloud Cleaner tool is a clean-up tool that removes certain files, folders, and registry keys that interfere with a new installation or update. This tool can fix most installation issues by cleaning up corrupted installations, removing or fixing corrupted files, and removing or changing permissions registry entries.

When should you use Creative Cloud Cleaner tool?

You can use the Creative Cloud Cleaner tool with the necessary precautions to solve most installation issues. You may follow some steps before you start, to avoid potential data loss. For details, see How and when to use the Creative Cloud Cleaner tool.

Note:

The Creative Cloud Cleaner tool is not the means to uninstall the applications. For uninstallation of the application, refer to Uninstall Creative Cloud products.

Remove all or selected products for Windows and Mac

Caution:

Make sure to quit all Adobe Creative Cloud applications and terminate all Creative Cloud background processes before running the Creative Cloud Cleaner tool.

Always ensure that you have taken the necessary backups for your files and folders.

Note:

Ensure that all your files are already synced before you run the Cleaner tool. Files that are not synced to your Creative Cloud account could be potentially lost.

Run the Adobe Creative Cloud Cleaner tool in silent mode to list all the products that the tool can remove. The tool can remove all Creative Cloud or Creative Suite apps installed on the computer. You can also remove selected apps by commenting out the lines in an XML file that the tool generates.

Choose the relevant option and your operating system.

Remove all products (Windows)

  1. Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.

  2. Uninstall Creative Cloud or Creative Suite applications by doing one of the following:

    • Windows 10, 8, 7, or Vista: Choose Start > Control Panel > Programs > Programs and Features.
    • Windows XP: Choose Start > Control Panel and double-click Add or Remove Programs.

  3. Select the application that you want to remove, and click Remove or Uninstall.

    Uninstall an app

  4. Follow the onscreen instructions to complete the uninstallation.

  5. Restart your computer.

  6. Run the Adobe Creative Cloud Cleaner tool by following these steps in order:

    • Click the following link to download the Adobe Creative Cloud Cleaner tool for Windows: AdobeCreativeCloudCleanerTool.exe.
    • Create a directory/folder named AdobeCreativeCloudCleanerTool_Win and then copy the downloaded file in it.
    • Choose Start > Run and type cmd.
    • In the Command Prompt window, change directories to the AdobeCreativeCloudCleanerTool_Win directory that you created.
    • Type AdobeCreativeCloudCleanerTool.exe --removeAll=CREATIVECLOUDCS6PRODUCTS
    • To remove Flash Player, type AdobeCreativeCloudCleanerTool.exe --removeAll=CREATIVECLOUDCS6PRODUCTS --removeFP=1.
    • To remove all products (below CS6 also) and Adobe ID credentials, type AdobeCreativeCloudCleanerTool.exe --removeAll=ALL

  7. Verify that the Creative Cloud Cleaner tool completed successfully. Review the log file entries. If any of the entries indicate failure, contact Adobe Customer Care.

  8. Once you have successfully run the Adobe Creative Cloud Cleaner tool, install your Creative Cloud or Creative Suite application. 

Remove selected products (Windows)

  1. Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.

  2. Uninstall Creative Cloud or Creative Suite applications by doing one of the following:

    • Windows 10, 8, 7, or Vista: Choose Start > Control Panel > Programs > Programs and Features.
    • Windows XP: Choose Start > Control Panel and double-click Add or Remove Programs.

  3. Select the application that you want to remove, and click Remove or Uninstall.

    Uninstall an app

  4. Follow the onscreen instructions to complete the uninstallation.

  5. Restart your computer.

  6. Run the Adobe Creative Cloud Cleaner tool by following these steps in order:

    • Click the following link to download the Adobe Creative Cloud Cleaner tool for Windows: AdobeCreativeCloudCleanerTool.exe.
    • Create a directory/folder named AdobeCreativeCloudCleanerTool_Win and then copy the downloaded file in it.
    • Choose Start > Run and type cmd.
    • In the Command Prompt window, change directories to the AdobeCreativeCloudCleanerTool_Win directory that you created.
    • Type AdobeCreativeCloudCleanerTool.exe --createCleanup=[absolute path to the folder in which you want to store the XML file].

    Note: Make sure that there is one space after .exe. Do not enter any additional spaces in this command.

    • Choose your language: Press E for English or J for Japanese.
    • Review the Adobe End-User License Agreement: Press Y to accept or N to decline (if you decline, the script quits).

    The XML file that the tool creates contains a list of products installed on the computer. By default, all product entries are commented in the XML file. For example:

    Note:

    The XML file lists all CS5 to CS5.5 products in a </CS5> tag.

  7. Uncomment entries for the apps on which you want to run the Adobe Creative Cloud Cleaner tool. For example, if you want to clean up Adobe SpeedGrade CC and Adobe Contribute CS5.5, edit the XML file as follows:

  8. In elevated mode, run the Adobe Creative Cloud Cleaner tool with the following argument:

    AdobeCreativeCloudCleanerTool.exe --cleanupXML=[Absolute path to cleanup xml]    .

  9. Verify that the Adobe Creative Cloud Cleaner tool completed successfully. Review the log file entries. If any of the entries indicate failure, contact Adobe Customer Care.

  10. Once you have successfully run the Adobe Creative Cloud Cleaner tool, install your Creative Cloud or Creative Suite application.

Remove all products (macOS)

  1. Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.

  2. To uninstall Creative Cloud or Creative Suite applications, in the Finder, navigate to Applications > Utilities > Adobe Installers.

  3. Double-click the application's uninstaller.

  4. Follow the onscreen instructions to complete the uninstallation.

  5. Restart your computer.

  6. Click the following link to download the Adobe Creative Cloud Cleaner tool for Mac: AdobeCreativeCloudCleanerTool.dmg.

  7. Double-click the AdobeCreativeCloudCleanerTool.dmg file.

  8. In a Terminal window, type the following command:

    • To remove all products above CS6 and including CS6 products, type  sudo [Path to Adobe Creative Cloud Cleaner Tool.app]/Contents/MacOS/Adobe Creative Cloud Cleaner Tool --removeAll=CREATIVECLOUDCS6PRODUCTS.
    • To remove all products (below CS6 also) and Adobe ID credentials, type sudo [Path to Adobe Creative Cloud Cleaner Tool.app]/Contents/MacOS/Adobe Creative Cloud Cleaner Tool --removeAll=ALL

  9. Verify that the Adobe Creative Cloud Cleaner tool completed successfully. Review the log file entries. If any of the entries indicate failure, contact Adobe Customer Care.

  10. Once you have successfully run the Adobe Creative Cloud Cleaner tool, install your Creative Cloud or Creative Suite application. 

Remove selected products (macOS)

  1. Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.

  2. To uninstall Creative Cloud or Creative Suite applications, in the Finder, navigate to Applications > Utilities > Adobe Installers.

  3. Double-click the application's uninstaller.

  4. Follow the onscreen instructions to complete the uninstallation.

  5. Restart your computer.

  6. Click the following link to download the Adobe Creative Cloud Cleaner tool for Mac: AdobeCreativeCloudCleanerTool.dmg.

  7. Double-click the AdobeCreativeCloudCleanerTool.dmg file.

  8. In a Terminal window, type the following command:

    sudo [Path to Adobe Creative Cloud Cleaner Tool.app]/Contents/MacOS/Adobe Creative Cloud Cleaner Tool --createCleanup=[Absolute path to folder to create xml].

  9. Enter the root user password and accept the End-User License Agreement.

    The XML file that appears contains a list of products installed on the computer. For example:

    Note:

    The XML file lists all CS5 to CS5.5 products in a </CS5> tag.

  10. Uncomment entries for the products on which you want to run the Adobe Creative Cloud Cleaner tool. For example, if you want to clean up Adobe SpeedGrade CC and Adobe Contribute CS5.5, edit the XML file as follows:

  11. In elevated mode, run the Adobe Creative Cloud Cleaner tool with the following argument:

    sudo /Contents/MacOS/Adobe Creative Cloud Cleaner Tool --cleanupXML=[Absolute path to cleanup. xml].

  12. Verify that the Creative Cloud Cleaner tool completed successfully. Review the log file entries. If any of the entries indicate failure, contact Adobe Customer Care.

  13. Once you have successfully run the Adobe Creative Cloud Cleaner tool, install your Creative Cloud or Creative Suite application. 

Note:

You can also create packages on the Adobe Admin Console for the Adobe apps and services that you want to distribute to your end users. Once the package is created and downloaded to your computer, you can distribute the package and install the packaged apps by one. See Deploy packages for details.

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