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Uninstall Creative Cloud products

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Learn how you can uninstall Creative Cloud apps from client computers and return the licenses back to the deployment pool.

Caution:

Adobe is no longer continuing development and maintenance of Creative Cloud Packager. We recommend that you do not continue using Creative Cloud Packager to uninstall Creative Cloud apps. 

1: USE INSTALLED PACKAGE

Use this method if you have the package files downloaded from the Admin Console.

Learn more
2: UNINSTALL SELECTED VERSIONS

Use this method if you have the package files and you need to uninstall selected app versions.

Learn more
3: USE UNINSTALL PACAKGE

Use this method if you don't have the package files downloaded from the Admin Console.

Learn more

Uninstall Creative Cloud products and licenses | YouTube video

Note:

These methods do not uninstall plugins. To uninstall plugins, download the Adobe Extension Manager Command-line tool from Admin Console > Packages > Tools.

Caution:

We recommend that you do not use the operating system defined uninstall procedures (like uninstalling using Add remove program on Windows or move to trash on macOS). 

This may remove product information, but license information will not be removed from the machine or the Admin Console.

Method 1: Use installed package

The packages that you create (and deploy) to client machines, can also be used to uninstall the same Creative Cloud apps that you installed using that package. In addition, when you use the package to uninstall the apps, the licenses installed on the client machines are uninstalled and returned back to the deployment pool. So, after you've run this procedure to uninstall the apps, you can view the updated license count on the Overview tab of the Admin Console.

On your client computer, go to the folder that contains the package file that you downloaded when creating the package in the Packages tab of the Admin Console.

And use the package uninstall procedure based on the client machine operating system.

1a: Using installed package on Windows

From Windows Explorer

Right-click the package MSI file (<package name>.msi) and click Uninstall.

Using the Windows command line

  1. Open the command prompt with administrative privileges.

  2. Navigate to the folder containing the downloaded package and run the following command:

    msiexec /x <path of package>/Build/<package name>.msi /q

    OR

    msiexec /x <Package ID> /q

    You can get the Package ID from the package details in the Admin Console.

1b. Using installed package on macOS

From macOS Finder

  1. Since the file that you download from the Admin Console is a .zip archive, you must first extract the .zip.

    The extracted contents contain a Build folder that contains two files:

    • <Package name>_Install.pkg
    • <Package name>_Uninstall.pkg

  2. Double-click <Package name>_Uninstall.pkg.

  3. Click Install.

    Bundled-style Installer

Using the macOS terminal

  1. In the terminal, navigate to the folder containing the downloaded package and run the following command:

    sudo installer -pkg <path of <package name>_Uninstall.pkg > -target /

Method 2: Uninstall selected app versions

2a. From the Windows command line

Description

Use the command line to uninstall selected versions of some individual apps.

See this article for SAP codes, base version numbers, and platforms for the apps that you can uninstall using the commands given below:

Example:

"%SystemDrive%\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Setup.exe" --uninstall=1 --sapCode=PHSP --baseVersion=23.0 --platform=win64 --deleteUserPreferences=false

Options:

All options are in the form --<opt>=<value>

--uninstall: Specify as 1 to uninstall.

--sapCode: Sap code of product to be uninstalled.

--baseVersion: Base version of product to be uninstalled.

--platform: OS on which the product is to be uninstalled.

--deleteUserPreferences: True: To delete app-based user preferences. False: to retain app-based user preferences.

Location of setup:

\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Setup.exe

Error codes:

103

Incorrect arguments

101

Incorrect parameter values

For information on error codes, see Troubleshoot Creative Cloud apps installation and uninstallation errors.

2b. From the macOS terminal

Description:

You can use the terminal uninstall selected versions of some individual apps.

See this article for SAP codes, base version numbers, and platforms for the apps that you can uninstall using the commands given below:

Example:

"/Library/Application Support/Adobe/Adobe Desktop Common/HDBox/Setup" --uninstall=1 --sapCode=PHSP --baseVersion=23.0 --platform=osx10-64 --deleteUserPreferences=false

Options:

All options are in the form --<opt>=<value>

--uninstall: Specify as 1 to uninstall.

--sapCode: Sap code of product to be uninstalled.

--baseVersion: Base version of product to be uninstalled.

--platform: OS on which the product is to be uninstalled.

--deleteUserPreferences: True: To delete app-based user preferences. False: to retain app-based user preferences.

Location of setup:

/Library/Application Support/Adobe/Adobe Desktop Common/HDBox/Setup

Error codes:

103

Incorrect arguments

101

Incorrect parameter values

For information on error codes, see Troubleshoot Creative Cloud apps installation and uninstallation errors.

Method 3: Use Uninstall package

Use this method if you don't have the installed package.

Caution:

Adobe is no longer continuing development and maintenance of Creative Cloud Packager. We recommend that you do not continue using Creative Cloud Packager to uninstall Creative Cloud apps. 

Download and extract the following Creative Cloud All Apps uninstall package file based on the operating system of the client machine.

Download

Get file
Windows uninstall package
Get file
macOS Uninstall package
Caution:

The uninstall package for macOS currently can't be used to uninstall apps on machines with Universal macOS achitecture.

3a. Uninstall all Creative Cloud apps

After you've downloaded and extracted the relevant All Apps uninstall package file, follow the procedures in the Use Uninstall package section to uninstall all Creative Cloud apps on the client machine.

3b. Uninstall specific app versions

If you're not uninstalling all Creative Cloud apps from a computer, you'll need to make changes to the AdobeCCUninstallerConfig.xml file that you'll find in the downloaded package. This file contains one entry for each Creative Cloud app version listed in this article. So, to remove specific versions, ensure that you leave only those entries in the file and remove all other entries.

Examples

  1. After you've downloaded and extracted the relevant All Apps uninstall package file, go to the extracted folder.

  2. Ensure only the following entries in the AdobeCCUninstallerConfig.xml

    <CCPUninstallXML>
    <UninstallInfo>
        <HD>
            <Products>
                <Product>
                    <SapCode>IDSN</SapCode>
                    <Version>16.0</Version>
                    <BaseVersion>16.0</BaseVersion>
                    <Platform>win64</Platform>
                </Product>
                <Product>
                    <SapCode>PHSP</SapCode>
                    <Version>22.0</Version>
                    <BaseVersion>22.0</BaseVersion>
                    <Platform>win64</Platform>
                </Product>
                <Product>
                    <SapCode>AEFT</SapCode>
                    <Version>18.0</Version>
                    <BaseVersion>18.0</BaseVersion>
                    <Platform>win64</Platform>
                </Product>
            </Products>
        </HD>
    </UninstallInfo>
</CCPUninstallXML>

  3. Using the updated AdobeCCUninstallerConfig.xml in the extracted folder, follow the procedures in the Use Uninstall package section to uninstall the selected Creative Cloud apps on the client machine.

  1. After you've downloaded and extracted the relevant All Apps uninstall package file, go to the extracted folder.

  2. Ensure only the following entries in the AdobeCCUninstallerConfig.xml

    <CCPUninstallXML>
    <UninstallInfo>
        <RIBS>
            <Products>
                <Product>
                    <SapCode>ILST</SapCode>
                    <Version>18.0</Version>
                    <Leid>V7{}Illustrator-18-Mac-GM</Leid>
                    <Platform>osx10-64</Platform>
                    <DeploymentUninstall>
                        <Deployment>
                            <Properties>
                                <Property name="edtWorkflow">1</Property>
                                <Property name="mediaSignature">{1742D874-9E57-4175-97B5-44210CA7F230}</Property>
                                <Property name="uninstall">1</Property>
                            </Properties>
                            <Payloads>
                                <Payload adobeCode="{1742D874-9E57-4175-97B5-44210CA7F230}">
                                    <Action>remove</Action>
                                </Payload>
                            </Payloads>
                        </Deployment>
                    </DeploymentUninstall>
                </Product>
                <Product>
                    <SapCode>ILST</SapCode>
                    <Version>17.0</Version>
                    <Leid>Illustrator-CS7-Mac-GM</Leid>
                    <Platform>osx10-64</Platform>
                    <DeploymentUninstall>
                        <Deployment>
                            <Properties>
                                <Property name="edtWorkflow">1</Property>
                                <Property name="mediaSignature">{60D034D6-7494-4FB2-AA48-EF453ECB1581}</Property>
                                <Property name="uninstall">1</Property>
                            </Properties>
                            <Payloads>
                                <Payload adobeCode="{60D034D6-7494-4FB2-AA48-EF453ECB1581}"
                                    <Action>remove</Action>
                                </Payload>
                            </Payloads>
                        </Deployment>
                    </DeploymentUninstall>
                </Product>
                <Product>
                    <SapCode>ILST</SapCode>
                    <Version>19.0</Version>
                    <Leid>V7{}Illustrator-19-Mac-GM</Leid>
                        <Platform>osx10-64</Platform>
                    <DeploymentUninstall>
                        <Deployment>
                            <Properties>
                                <Property name="edtWorkflow">1</Property>
                                <Property name="mediaSignature">{D467C6EE-6F62-478D-935C-A31AB179F36E}</Property>
                                <Property name="uninstall">1</Property>
                            </Properties>
                            <Payloads>
                            <Payload adobeCode="{D467C6EE-6F62-478D-935C-A31AB179F36E}">
                                    <Action>remove</Action>
                                </Payload>
                            </Payloads>
                        </Deployment>
                    </DeploymentUninstall>
                </Product>
            </Products>
        </RIBS>
        <HD>
            <Products>
                <Product>
                    <SapCode>ILST</SapCode>
                    <Version>24.0</Version>
                    <BaseVersion>24.0</BaseVersion>
                    <Platform>osx10-64</Platform>
                </Product>
                <Product>
                    <SapCode>ILST</SapCode>
                    <Version>22.0.0</Version>
                    <BaseVersion>22.0.0</BaseVersion>
                    <Platform>osx10-64</Platform>
                </Product>
                <Product>
                    <SapCode>ILST</SapCode>
                    <Version>20.0.0</Version>
                    <BaseVersion>20.0.0</BaseVersion>
                    <Platform>osx10-64</Platform>
                </Product>
                <Product>
                    <SapCode>ILST</SapCode>
                    <Version>25.0</Version>
                    <BaseVersion>25.0</BaseVersion>
                    <Platform>osx10-64</Platform>
                </Product>
                <Product>
                    <SapCode>ILST</SapCode>
                    <Version>23.0</Version>
                    <BaseVersion>23.0</BaseVersion>
                    <Platform>osx10-64</Platform>
                </Product>
                <Product>
                    <SapCode>ILST</SapCode>
                    <Version>21.0.0</Version>
                    <BaseVersion>21.0.0</BaseVersion>
                    <Platform>osx10-64</Platform>
                </Product>
            </Products>
        </HD>
    </UninstallInfo>
</CCPUninstallXML>

  3. Using the updated AdobeCCUninstallerConfig.xml in the extracted folder, follow the procedures in the Use Uninstall package section to uninstall the selected Creative Cloud apps on the client machine.

Note:

The AdobeCCUninstallerConfig.xml defines to nodes within the UninstalInfo node: RIBS and HD.

Uninstall Product nodes in HD node

All products, with their versions and SAP codes defined within the HD node are listed in  Applications that can be deployed without their base versions. So, to install any of these product versions, they Product nodes with the HD must be updated.

Uninstall Product nodes in RIBS node

If you need to uninstall a product with a version prior to the those lists in Applications that can be deployed without their base versions, add the Product node to the RIBS node of AdobeCCUninstallerConfig.xml.

Use uninstall package

The uninstall package contains the following files:

AdobeCCUnistaller binary

The uninstaller executable

AdobeCCUninstallerConfig.xml

The configuration file contains detailed information regarding the applications (and versions) selected to be uninstalled.

uninstallerInfo.txt

Contains the list of applications (and versions) selected to be uninstalled.

The following applications cannot be added to the uninstall package:

  • Creative Suite 6 and prior versions
  • Acrobat
  • Adobe Scout
  • Gaming SDK
  • Lightroom –all versions before 5.7.1
  • Muse – all versions before 2014.2.1
  • Reflow
Note:

If you plan to use the Uninstall package to remove all versions of a product and use the install package to then install the latest version of the product, it is recommended that you uninstall the previous versions and then install the latest version.

Since the uninstall package breaks files associations, if you first uninstall previous versions and then install the latest version, the install process will re-create the file associations. Also, uninstalling previous versions first will reduce the possibility of conflicts since this process will completely clear all references to previous versions.

Perform the following steps to run the uninstall package on a client machine.

  1. Open the command prompt with Administrator privileges.

  2. In the command prompt navigate to the directory containing the AdobeCCUninstaller binary and then execute the binary as follows:

    If the AdobeCCUninstallerConfig.xml file is in the same directory as the binary, enter the following command:

    Windows OS: Enter AdobeCCUninstaller.exe and press Enter

    macOS: Enter sudo ./AdobeCCUninstaller and press Enter.

    If the AdobeCCUninstallerConfig.xml file is in the different directory as the binary, enter the following command:

    Windows OS: Enter AdobeCCUninstaller.exe --uninstallConfigPath=<path to AdobeCCUninstallerConfig.xml> and press Enter

    macOS: Enter sudo ./AdobeCCUninstaller --uninstallConfigPath=<path to AdobeCCUninstallerConfig.xml> and press Enter.

    The output in the console, displays the progress and status of each application uninstallation.

After the uninstallation is complete, the AdobeCCUninstall.log file is generated, based on the client machine OS.

  • Windows: C:\Users\Username\AppData\Local\Temp
  • macOS: /Users/<user name>/Library/Logs

Code

Definition

0

Success

1

Either the uninstall executable was not launched with administrator privileges or there is some error in command-line arguments.

2

Error in uninstallation of some or all applications configured in the Uninstall package.

If you have uninstalled a specific version of an application and another version is retained on the computer, the file association between the application files and the application is broken. For more details, see File associations broken.

If an application is installed as part of a Creative Cloud package, the uninstallation will not remove the package MSI registry entries.

After the uninstallation is complete, the associated application licenses are not removed. For details on how to remove the licenses, see Remove volume serial (Enterprise and EEA customers only).

Uninstall Adobe Genuine Service (AGS)

If you want to uninstall AGS, follow these procedures described below when:

  • You only need to uninstall AGS.
  • You are using an uninstall package that doesn't include the Creative Cloud desktop app. For example, a template package for non - Creative Cloud apps or an Acrobat - only package.

Windows

  1. Download and extract the following zip archive.

    Download

    Get file
    Windows AGS Cleaner

  2. Open the Command prompt with Administrator privileges and navigate to the extracted folder of the above zip archive.

  3. Execute the following command:

    AdobeGenuineCleaner.exe --UninstallUserDriven

macOS

  1. Download and extract the following zip archive.

    Download

    Get file
    AGS Cleaner for macOS

  2. Open the terminal prompt and change directory to the extracted folder of the above zip archive.

  3. Execute the following command:

    sudo ./AdobeGenuineCleaner UserDriven

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