Troubleshooting & help

Download & install

How do I download and install Premiere Rush?

You can download Premiere Rush from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. 

For more information, such as how to check for updates, see Download your Creative Cloud apps.

Can I install Premiere Rush on iOS or Android devices?

Yes.

Premiere Rush is available on a variety of iOS devices and Android phones.

For a list of supported devices, see System requirements.

Why won't Premiere Rush install?

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and installation troubleshooting guide.

Note: Adobe Creative Cloud services are currently not supported in Premiere Rush in China. As a result, Premiere Rush is not available in this region.

Can I get Premiere Rush for free?

Yes! Anyone can get Premiere Rush for free as part of the Starter plan. This plan includes ongoing access to all the Premiere Rush features, use of desktop and mobile apps, the ability to create an unlimited number of projects, and export up to 3 projects. For unlimited exports, you can upgrade from the Starter plan to a paid plan. For more information, see Upgrade from the Adobe Premiere Rush Starter plan to a paid plan.

How do I retrieve my Adobe ID and password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I install Premiere Rush on another computer?

You can install Premiere Rush and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

How can I change my credit card info?

How do I upgrade from the Starter plan to the paid version of Premiere Rush?

How do I manage my Premiere Rush subscription on mobile?

Purchased Premiere Rush on iOS? See Manage Adobe Premiere Rush subscriptions on iOS.

Purchased Premiere Rush on Google Play Store? See Manage Adobe Premiere Rush subscriptions on Android.

Common issues

On which operating systems is Premiere Rush supported?

For information on supported systems, see the System Requirements.

I have reached my storage limit. How do I upgrade or manage my storage?

For information on managing your cloud storage, or upgrading your storage, see Upgrade storage for Adobe Premiere Rush.

Why do I see green and purple streaks in my video while editing in Premiere Rush?

You may sometimes see a green and pink haze while editing your video in Premiere Rush or in the exported project. This issue could occur because of driver compatibility issues, and you may need to upgrade your driver. 

For more information on fixing this issue, see Green and pink video in Premiere Pro or Premiere Rush.

 

How do I know if the Motion Graphics template I imported from Stock will work with Premiere Rush?

To understand which Stock Motion Graphics templates are compatible with Premiere Rush, see Stock compatibility for Motion Graphics templates.

I am not able to sync my project. How do I edit my project using Premiere Rush on another device?

All changes you make in Premiere Rush on your iOS device sync automatically with Premiere Rush on the desktop. Any changes make in the desktop are synced to mobile as well, so you always have access to your latest edits wherever you go.

If you are not able to see your latest changes in another device, use the troubleshooting tips listed in Troubleshoot synchronization issues.

What are the common known issues present in Premiere Rush?

For information on known issues in the latest version of Premiere Rush, see Known issues.

Community

Join the conversation.

Popular related forums