Acrobat Chrome extension doesn’t work if Acrobat Reader and Acrobat (DC Classic or 11.x) are installed simultaneously

Last updated on 30 September 2022 | Also applies to Acrobat Reader

Acrobat Chrome extension doesn't work

If you install Acrobat Reader and then install Acrobat Classic or Acrobat XI, the Adobe Acrobat Chrome Extension doesn’t work.

If the following scenario is causing this issue, try the suggested solution below.

Install Acrobat Reader, and then opt in for the Adobe Acrobat Chrome extension on the first launch.
Open Chrome and enable the extension.
Now install either Acrobat Classic or Acrobat XI.
Open Chrome and enable the Chrome extension (if you did not do so in step 2).
Use the extension to convert an HTML file to PDF, or open a PDF file in Chrome.

The extension remains in a waiting state and nothing happens.

Convert a web page to PDF does not work

Open a PDF in Chrome does not work

Try the following workaround:

Open Acrobat Reader, and close it after a few seconds. Now try using the Chrome extension to open a PDF file or convert an HTML file to a PDF file.

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