Troubleshooting & help

The latest version available for RoboHelp is Update 6. This update introduces static header and footer for Frameless output,  Glossary Hotspot Tool,  enhanced list editor, search enhancements, and more.  For more information see, What's new in RoboHelp.

In addition, this update contains bug fixes related to authoring, publishing, upgrading, search, and an overall improved performance. To see the list of bug fixes, see Fixed issues.

Collaborate with other authors for creating, sharing, and managing reviews for your content using GitSharePoint online, and Azure DevOps.  

Output generated in RoboHelp can be hosted on any web enabled server like Apache, RoboHelp ServerSharePoint Online, Zendesk Help CenterSalesforce Knowledge BaseServiceNow Knowledge BaseZoho Knowledge Base, and Adobe Experience Manager

To upgrade your project from RoboHelp Classic to reimagined version (2019 release or 2020 release), there are certain points to consider which might occur due to the upgrade. For more information, see Upgrade a project in RoboHelp

To collaborate using Review, log in using your Adobe ID as Review is hosted on the Adobe Creative Cloud. For more information see, Review and Collaboration

Learn how to resolve download issues with RoboHelp and other Adobe apps.

Yes. You can download a fully functional, 30-day complimentary trial version by signing in with an Adobe ID and password. For detailed instructions, see installing a trial. To check if there are any updates, go to Help Check for Updates in your current version of RoboHelp. Alternately, you can also manually install them from downloads.

All Adobe products recommend using the latest Operating System and browser updates to function efficiently. If you are running the latest updates and still facing the error, then for more help see deprecated IE10 support  Also, take a look at upgrading operating system and supported browser versions

You can install RoboHelp on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Adobe apps. If you need five or more licenses, consider purchasing a volume licensing plan.

There are pre-defined templates for Adobe RoboHelp, that are available in the Admin Console to create custom packages and grant application access to users in your organization. For more information, see customize and create packages

Sign in to your Adobe account. Under the Password section, select Change for Current Password, and then follow the onscreen instructions.

Forgot your password? Learn how to reset it.

You can update your credit card information from your accounts page on adobe.com. See Payment in the Adobe Store | Online order and payment FAQ.

If your subscription expires or is stopped for any reason (for example, due to an expired credit card), you are notified by email, and your software displays an alert that your subscription has ended. If it has been less than six months since the subscription ended, click the Renew button displayed with the alert to enter the information required to restart your subscription.

You can cancel your subscription by contacting Adobe Support. If you cancel within 14 days, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation. You will not have access to your subscription software after you cancel. For more information, see Subscription information and pricing in the RoboHelp FAQ.

You can get in touch with your Administrator who manages licenses for your organization. In case you need more assistance, then you can raise a ticket in the Admin Console by your Administrator.

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