Troubleshooting & help

Activating fonts

Unable to activate one or more fonts.

The activation may have failed due to an interruption in your network connection, a problem connecting to Creative Cloud, or an account issue.

First, click the Retry button to try activating the fonts again. If it continues to fail, follow the steps in the troubleshooting guide.

A font with the same name is already installed.

The version available through Adobe Fonts may be more recent than the one you have installed. To replace the version on your computer, first uninstall the local version using your font management software or the font tools built in to the operating system.

  • On macOS, the default font manager is Font Book. Highlight the name of the font and then choose Edit > Disable [font] family.
  • On Windows, open the Control Panel and click Fonts. Copy the font from the Fonts folder to another location to create a backup, and then delete it from the Fonts directory. Finally, sign out of your Windows account and then sign back in to update the system fonts menu.

Then click the Retry button to try activating the fonts again.

An active font is not appearing in my application menu.

Some programs, including Adobe Acrobat and Microsoft Office, do not automatically update the font menu when a new font is added. These applications need to be restarted before the new fonts are available for use. If restarting the application doesn’t restore the active font to the font menu, try the next steps in the troubleshooting guide.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information, see change your password.

How can I access my account details?

Access your Adobe ID account online, and sign in with your Adobe ID (your email address) and password.

If you have a Creative Cloud account, you can also access your account via the Creative Cloud desktop app.

Why do I have a charge from Typekit by Adobe? How do I get a receipt?

Typekit began as a standalone web font subscription service, then became Adobe Fonts in 2018. Typekit font subscriptions purchased before 15 October 2018 were billed as Typekit by Adobe.

You can print a receipt for any past Typekit subscription charge from your Invoices page

How can I change my Creative Cloud plan?

You can change plans on the Plans & Products page of your account. Sign in to your account to get started. For instructions, see Change your Creative Cloud plan.

How do I change or update my credit card information?

You can update your payment details under Plans & Payment in your account. Sign in to your account to get started.

For instructions, see Update your credit card and billing information.

Using fonts on a website

Fonts are not working or do not look right on my website.

This could be due to browser preferences or code issues. Follow the steps in the troubleshooting guide to begin diagnosing the specific problem you’re seeing.  

My site is not connecting to use.typekit.net.

In the event of a local network problem or an outage on the font network, your website may report that it cannot connect to use.typekit.net or that it failed to load a resource from that domain. Check the troubleshooting guide for the steps you can take to diagnose the problem.  

Font licensing

Can I use the fonts to create a logo or other images?

Yes. You can use the fonts in any desktop program (such as Adobe Photoshop) to create images or vector artwork, which you can then use for any purpose. This includes generating a PDF, EPS file, or bitmapped file such as a JPEG or PNG.

Can I use the fonts for commercial projects or client work?

Yes. You can create digital designs or print work for your own use or for client projects. This includes generating a PDF, EPS file, or bitmapped file such as a JPEG or PNG.

Can I use web fonts on my personal or company website?

Yes. If your website is viewed in the browser - either on the desktop or on a mobile device - it is covered by the web font license.

The web font license also requires that the fonts be added to your website by the embed code that we provide.