When you launch Creative Cloud desktop app, it doesn't open or shows a spinning progress wheel with one of the following error messages:
- Loading applications seems to be taking longer than usual.
- Creative Cloud seems to be taking longer than usual to initialize.
Restart Creative Cloud background processes
Restart your computer and relaunch Creative Cloud desktop app
Upgrade to the current version of Creative Cloud desktop app
Upgrading to the current version of Creative Cloud desktop app resolves this issue. To do so, follow these steps:
- Quit Creative Cloud desktop app.
- Download and install the updated version of Creative Cloud desktop app.
Note:
The following steps allow you to locate the currently installed version of Creative Cloud desktop app:
- Click the three vertical dots icon at the upper-right corner of Creative Cloud desktop app.
- Go to Preferences.
- Under the General tab, click Account. Version information is available above the Adobe ID.
Reinstall Creative Cloud desktop app
If the above steps do not resolve the issue, reinstall the app (see Uninstall the Creative Cloud desktop app).
Delete the contents of the OOBE folder and relaunch Creative Cloud desktop app
-
The AppData is hidden with Windows default settings. See Show hidden files, folders, filename extensions | Windows for instructions to show it.
The \Users\<user folder>\Library\ is hidden by default after 10.7. See Access hidden user library files | Mac OS 10.7 and later for instructions on accessing it.
Twitter™ and Facebook posts are not covered under the terms of Creative Commons.