Quit the Creative Cloud desktop app in one of the following ways, depending on your operating system:
Learn what to do if the Creative Cloud desktop app won't open or shows a spinning progress wheel.
If the Creative Cloud desktop app won't open and displays any of the following messages, follow the instructions in the message.
If the Creative Cloud desktop app still won't open, try the solutions below until resolved.
Be aware that the following solutions apply only to Creative Cloud desktop app versions 5.0 and later. See instructions for the earlier versions of the Creative Cloud desktop app.
Quit the Creative Cloud desktop app in one of the following ways, depending on your operating system:
macOS: Press Cmd + Q. Then, select Quit.
Windows: Press Ctrl + W. Then, select Quit.
Close all applications that are open on your system.
Restart the computer and launch the Creative Cloud desktop app.
Uninstall the Creative Cloud desktop app using the Creative Cloud desktop app uninstaller.
Sign in to the Creative Cloud website to begin downloading the Creative Cloud desktop app.
Double-click the downloaded file to begin installation:
macOS: Creative_Cloud_Installer.dmg
Windows: Creative_Cloud_Set-Up.exe
Follow the onscreen instructions to complete your installation.
Launch the Creative Cloud desktop app.
If you are on an older operating system, upgrade it to the latest one. The latest version of the Creative Cloud desktop app is supported only on the following operating systems:
Sign in to the Creative Cloud website to begin downloading the Creative Cloud desktop app.
Double-click the downloaded file to begin installation:
macOS: Creative_Cloud_Installer.dmg
Windows: Creative_Cloud_Set-Up.exe
Follow the onscreen instructions to complete your installation.
Launch the Creative Cloud desktop app.
Sign in to your account