Fix error 131 when updating Creative Cloud desktop app

Getting error 131 when trying to update the Creative Cloud desktop app? Try the steps given below.

Why am I getting error 131 in the Creative Cloud desktop app?

If you encounter error 131, you might receive any one of the following error messages in the Creative Cloud desktop app:

  • Unable to sync. Install sync components and try again. Error Code 131
  • Encountered issues in updating Creative Cloud. Error Code 131
  • Creative Cloud update failed. Sorry, we couldn't update the app. Error Code 131
Error code 131

Error 131 inside the Creative Cloud desktop app

Error 131 inside the Creative Cloud desktop app

Error code 131 indicates that you need to close certain Creative Cloud background processes such as Adobe Content Synchronizer (previously called CoreSync), Creative Cloud Libraries Synchronizer (previously called CCLibrary), Creative Cloud Content Manager (previously called CCXProcess), and Node before you can update the Creative Cloud desktop app. 

How do I fix error 131?

To fix error 131, simply force quit the following Creative Cloud background processes:

  • Creative Cloud Content Manager
  • Creative Cloud Libraries Synchronizer
  • Adobe Content Synchronizer
  • Node

To learn how to quit these background processes, follow the steps for your operating system.

  1. Right-click on the taskbar, and then select Task Manager.

  2. (Optional) Select More details if the Task Manager is not fully expanded.

  3. In the Processes tab, select Creative Cloud Content Manager. Then select End task

    End task for a background process

  4. Repeat step 3 for Creative Cloud Libraries SynchronizerAdobe Content Synchronizer, and Node.

  5. Try to update the Creative Cloud for desktop app again.

  1. In the Finder, select Go > Utilities.

    Select Go and then Utilities

  2. Double-click the Activity Monitor application.

    Activity Monitor

  3. Enter Creative Cloud Content Manager in the search box in the upper right. 

    Search box
    Close Creative Cloud Content Manager

  4. Double-click Creative Cloud Content Manager from the list, and select Quit.

    Quit window

  5. Select Force Quit.

    Force quit processes

  6. Repeat steps 3 to 5 for Adobe Content SynchronizerCreative Cloud Libraries Synchronizer, and Node.

  7. Try to update the Creative Cloud desktop app again.


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