Integrated telephony adaptors are Java extensions that let Adobe Connect join an audio bridge. You can install any number of integrated telephony adaptors when you install Adobe Connect. For more information, see Preparing to install integrated telephony adaptors.
After installing one or more adaptors, see the following topics to verify and configure the installation.
To configure the adaptor capabilities, after the installation is complete, see Configure Adobe Connect Telephony Adaptors.
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The Avaya adapter is not maintained by Adobe Connect. The adaptor is shipped ‘as-is’ as received from Avaya. For any issues with installing the Avaya adapter, customers would have to reach out to the Avaya customer support for troubleshooting and software updates. A current maintenance contract with Avaya covering the audio bridge is required.
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To add an Avaya audio profile, click My Profile > My Audio Profiles > New Profile. From the Provider list, select Avaya.
For more information, see Configure audio providers for universal voice.
Before you deploy Adobe Connect to a production environment, record at least two minutes of a meeting. View the meeting archive and confirm that the audio is recorded correctly.
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To add an InterCall audio profile, click My Profile > My Audio Profiles > New Profile. From the Provider list, select InterCall.
For more information, see Configure audio providers for universal voice.
Before you deploy Adobe Connect to a production environment, record at least two minutes of a meeting. View the meeting archive and confirm that audio recorded correctly.
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To add an MeetingOne audio profile, click My Profile > My Audio Profiles > New Profile. From the Provider list, select MeetingOne.
For more information, see Configure audio providers for universal voice.
Before you deploy Adobe Connect to a production environment, record at least two minutes of a meeting. View the meeting archive and confirm that the audio recorded correctly.
Adobe Connect uses HTTP over port 443 to communicate with PGi. Make sure that Adobe Connect can communicate with the domain csaxis.premconf.com.
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To add an PGi NA audio profile, click My Profile > My Audio Profiles > New Profile. From the Provider list, select PGi NA.
For more information, see Configure audio providers for universal voice.
Before you deploy Adobe Connect to a production environment, record at least two minutes of a meeting. View the meeting archive and confirm that the audio recorded correctly.
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To add an Arkadin audio profile, click My Profile > My Audio Profiles > New Profile. From the Provider list, select Arkadin.
For more information, see Configure audio providers for universal voice.
Before you deploy Adobe Connect to a production environment, record at least two minutes of a meeting. View the meeting archive and confirm that the audio recorded correctly.
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This section applies only to the integrated telephony adaptors that are configured for Universal Voice.
When a meeting room connects to Adobe Media Gateway, the connection appears as a user in the Attendee list. To hide the Adobe Media Gateway user in the Attendee list, configure the audio conference number in the custom.ini file. Use the same number for all computers in a cluster. You can get the audio conference number from your SIP provider. Or, if your account administrator has configured an audio provider in Adobe Connect Central, you can find the number in the meeting room.