Error 49 when downloading or updating Creative Cloud applications

1. Navigate to the following location:

On Windows: C:\Users\[user name]\AppData\Local\Adobe\AAMUpdater
On Mac OS X: /Users/[user name]/Library/Application Support/Adobe/AAMUpdater

Where [user name] is the user name with which you are logged in to the system.  

2. Rename the 1.0 folder to 1.0_old.

For example, navigate to the AAMUpdater folder on your computer and change the name of the folder 1.0 to 1.0_old.

If you can't find the location, probably the AppData folder is hidden on your computer. To directly access the folder, follow the below mentioned steps:

Windows: Press Windows key + R to open the Run command window. In the Open box, type %localappdata%\Adobe\AAMUpdater and then click OK.  

Mac OS X: In the Finder, select Go > Go to Folder. In the Go To Folder dialog box, type ~/Library/Application Support/Adobe/AAMUpdater and click Go.

Temporarily disable any antivirus programs installed on the computer. (Check with the security software manufacturer for specific instructions.)

Temporarily turn off Windows Firewall and retry installation. Turn on the firewall after the
installation is complete. For more information, see Turn Windows Firewall on or off.

Navigate to the following location and delete the contents of the Temp folder:

• Windows: C:\Users\[user name]\AppData\Local\Temp
• Mac OS:  i. Go to the Finder.
                  ii. Choose Go > Go to Folder.
                  iii. Type /tmp and click Go.