Platform
Last updated on
May 16, 2021 09:10:19 PM GMT
Resolve the issue where the Start workspace in Illustrator appears blank.
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Description |
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Applicable operating system |
Windows |
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Applicable product versions |
November 2017 and March 2018 (versions 22.0.1 and 22.1) release |
Issue
Illustrator displays a blank Start workspace. The title bar may show the following string:
%CCX_FNFT_DIALOG_NAME
Solution
- Sign out of the Creative Cloud desktop app.
- Uninstall the Creative Cloud Desktop app using the Creative Cloud desktop app uninstaller.
- Reinstall the latest version of the Creative Cloud Desktop app. Download it here.
- Sign in to the Creative Cloud Desktop app
- Start Illustrator.
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