Issue

The Creative Cloud desktop app does not open or shows a spinning progress wheel.

Spinning progress wheel
Spinning progress wheel

Solution 1: Restart Creative Cloud background processes

This error can occur if the background processes of Creative Cloud are experiencing problems. Relaunch Creative Cloud by clicking here in the error message to restart the background processes.

Solution 2: Restart your computer and relaunch the Creative Cloud desktop app

  1. Quit the Creative Cloud desktop appl from the gear icon in the upper-right corner.

  2. Close all applications.

  3. Restart the computer and launch the Creative Cloud desktop app.

Solution 3: Upgrade to the current version of the Creative Cloud desktop app

Upgrading to the current version of the Creative Cloud desktop app resolves this issue. To do so, follow these steps:

  1. Quit the Creative Cloud desktop app.
  2. Download and install the updated version of the Creative Cloud desktop app.

Note:

The following steps allow you to locate the currently installed version of the Creative Cloud desktop app:

  1. Click the gear icon in the upper-right corner of the Creative Cloud desktop app.
  2. Go to Preferences.
  3. Under the General tab, click Account. Version information is available above the Adobe ID.

Solution 4: Reinstall the Creative Cloud desktop app

If the above steps do not resolve the issue, reinstall the app (see Uninstall the Creative Cloud desktop app).

Solution 5: Delete the contents of the OOBE folder and relaunch the Creative Cloud desktop app

  1. Quit the Creative Cloud desktop app from the gear icon in the upper-right corner.

  2. Browse to the following location based on your operating system.

    • Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE

    Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. See Access hidden user library files | Mac OS 10.7 and later for instructions on accessing it.

    • Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE

    Note: The AppData is hidden with Windows default settings. See Show hidden files, folders, filename extensions | Windows for instructions to show it.

  3. Delete the entire contents of the OOBE folder.

  4. Restart the computer and launch the Creative Cloud desktop app again.

    Note: The app can take slightly longer than usual to load with this solution, as content in the OOBE folder is rebuilt after launch.

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