Learn what to do if the Creative Cloud desktop app won't open or shows a spinning progress wheel.

How to fix Creative Cloud desktop app when it won't open

If the Creative Cloud desktop app won't open and displays any of the following messages, follow the instructions in the message.

  • Your apps are taking longer than usual. Relaunch Creative Cloud or restart your computer and try again.
  • Loading applications seems to be taking longer than usual.
  • Creative Cloud seems to be taking longer than usual to initialize.

If the Creative Cloud desktop app still won't open, try the solutions below until resolved.

  1. Quit the Creative Cloud desktop app in one of the following ways, depending on the version you have installed:

    macOS: Press Cmd + Q

    Windows: Press Ctrl + W

    Gear icon in the Creative Cloud desktop app

    Click the three vertical dots icon in the upper-right corner and choose Quit.

    Three dots in the Creative Cloud desktop app (old version)
  2. Close all applications that are open on your system.

  3. Restart the computer and launch the Creative Cloud desktop app.

  1. Uninstall the Creative Cloud desktop app using the Creative Cloud desktop app uninstaller.

  2. Sign in to the Creative Cloud website to begin downloading the Creative Cloud desktop app.

  3. Double-click the downloaded file to begin installation:

    macOS: Creative_Cloud_Installer.dmg

    Windows: Creative_Cloud_Set-Up.exe

  4. Follow the onscreen instructions to complete your installation. 

  5. Launch the Creative Cloud desktop app.

  1. Quit the Creative Cloud desktop app in one of the following ways, depending on the version you have installed:

    macOS: Press Cmd + Q

    Windows: Press Ctrl + W

    Gear icon in the Creative Cloud desktop app

    Click the three vertical dots icon in the upper-right corner and choose Quit.

    Three dots in the Creative Cloud desktop app (old version)
  2. Browse to the following location based on your operating system.

    Windows

    C:\Users\<user folder>\AppData\Local\Adobe\OOBE 

    The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.

    macOS

    /Users/<user folder>/Library/Application Support/Adobe/OOBE

    The \Users\<user folder>\Library\ is hidden by default for macOS 10.7 and above. See Access hidden user library files | Mac OS 10.7 and later for instructions to access it.

  3. Delete all the files within the OOBE folder, but do not delete the folder itself.

  4. Restart the computer and launch the Creative Cloud desktop app again.

    Note:

    The app can take slightly longer than usual to load with this solution, as content in the OOBE folder is rebuilt while launching.

  1. If you are on an older operating system, upgrade it to the latest one. The latest version of the Creative Cloud desktop app is supported only on the following operating systems:

    • Microsoft® Windows 10 (64 bit only)
    • macOS v10.12 and later
  2. Sign in to the Creative Cloud website to begin downloading the Creative Cloud desktop app.

  3. Double-click the downloaded file to begin installation:

    macOS: Creative_Cloud_Installer.dmg

    Windows: Creative_Cloud_Set-Up.exe

  4. Follow the onscreen instructions to complete your installation. 

  5. Launch the Creative Cloud desktop app.