This error can occur if the background processes of Creative Cloud are experiencing problems. Relaunch Creative Cloud by clicking here in the error message to restart the background processes.
Upgrading to the current version of the Creative Cloud desktop app resolves this issue. To do so, follow these steps:
- Quit the Creative Cloud desktop app.
- Download and install the updated version of the Creative Cloud desktop app.
Note:
The following steps allow you to locate the currently installed version of the Creative Cloud desktop app:
- Click the gear icon in the upper-right corner of the Creative Cloud desktop app.
- Go to Preferences.
- Under the General tab, click Account. Version information is available above the Adobe ID.
If the above steps do not resolve the issue, reinstall the app (see Uninstall the Creative Cloud desktop app).
Browse to the following location based on your operating system.
- Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE
Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. See Access hidden user library files | Mac OS 10.7 and later for instructions on accessing it.
- Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE
Note: The AppData is hidden with Windows default settings. See Show hidden files, folders, filename extensions | Windows for instructions to show it.
- Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE
Twitter™ and Facebook posts are not covered under the terms of Creative Commons.