Fix error "Something went wrong initializing Creative Cloud Libraries"

Learn what to do when the Libraries panel doesn't load in Creative Cloud apps (such as Adobe XD and Adobe Fresco) or when you experience the "Something went wrong initializing Creative Cloud Libraries" error.

 Did the Libraries panel stop working after you uninstalled and reinstalled the Creative Cloud desktop app? See Libraries panel stopped working.

Error "Something went wrong initializing Creative Cloud Libraries"

When attempting to use the Creative Cloud Libraries in supported desktop applications or in the Creative Cloud desktop app, the panel doesn't load and returns the following error:

Something went wrong initializing Creative Cloud Libraries.

Libraries panel doesn't load
Error 'Something went wrong initializing Creative Cloud Libraries' in a Creative Cloud application

Creative Cloud Libraries error in the Creative Cloud desktop app
Error 'Something went wrong initializing Creative Cloud Libraries' in Creative Cloud desktop app

How to work around the error

Try these solutions in the given sequence. Continue to the next solution only if a previous one doesn't work.  

Still having trouble?

Fix issue for Adobe XD and Adobe Fresco on Windows 10

Fresco icon

I am facing this issue in a Creative Cloud app on macOS X 10.12.

Adobe XD icon

I am facing this issue on Adobe XD for Windows 10.

Fresco icon

I am facing this issue on Adobe Fresco for Windows 10.

Fix error for Creative Cloud apps on macOS X 10.12

If Creative Cloud Libraries don't load in a Creative Cloud app on macOS X 10.12, and the above solutions don't fix the issue, try upgrading your operating system. Creative Cloud Libraries support macOS X 10.13 High Sierra or later operating systems. 

Fix error for Adobe XD on Windows 10

If Creative Cloud Libraries doesn't load in Adobe XD on Windows, and the above solutions don't fix the issue, try the following steps.

  1. Quit Adobe XD.

  2. In the Windows search box, type "Powershell", and open the Powershell command prompt.

  3. Type one of the following commands and press Enter.

    • XD 48 and earlier:  CheckNetIsolation.exe LoopbackExempt -a -n="Adobe.CC.XD_adky2gkssdxte"
    • XD49 and later: CheckNetIsolation.exe LoopbackExempt -a -n="Adobe.XD_pc75e8sa7ep4e"
  4. Open Adobe XD again.

    Your Creative Cloud Libraries are displayed.

Fix error for Adobe Fresco on Windows 10

If Creative Cloud Libraries doesn't load in Adobe Fresco on Windows, and the above solutions don't fix the issue, try the following steps.

  1. Quit Adobe Fresco.

  2. In the search box, type "Powershell" and open the Powershell command prompt.

  3. Type the following command and press Enter.

    CheckNetIsolation.exe LoopbackExempt -a -n="Adobe.Fresco_pc75e8sa7ep4e"

  4. Open Adobe Fresco again.

    Your Creative Cloud Libraries are displayed.

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