If you uninstall the Creative Cloud desktop app and reinstall it as part of some troubleshooting, the Libraries panel inside a Creative Cloud desktop app may stop working. A blank panel is displayed, as shown below.
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Steps for Windows:
- Click the following link to download the Adobe Creative Cloud Cleaner Tool for Windows: AdobeCreativeCloudCleanerTool.exe.
If you see a download or save fileprompt , click Save File to download it on your computer. - Right-click the downloaded AdobeCreativeCloudCleanerTool.exe file and choose Run as Administrator.
Note: If Run as Administrator is not available when you right-click, double-click AdobeCreativeCloudCleanerTool.exe to run the EXE file. - Follow the onscreen instructions in this order:
- Choose your language: Press E for English or J for Japanese, and then press Enter.
- Review the Adobe End-User License Agreement: Press Y to accept or N to decline (if you decline, the script stops). Press Enter.
- Select the application you want to remove: Press the number that corresponds to All and then
press Enter. - Press the number that corresponds to CC Library (32/64 Bit) and then
press Enter.
- Confirm that you want to remove the product: Press Y and then press Enter.
- When you see the message “Adobe Creative Cloud Cleaner Tool completed successfully,” press Enter.
Steps for macOS:
- Click the following link to download the Adobe Creative Cloud Cleaner Tool for macOS: AdobeCreativeCloudCleanerTool.dmg.
If you see a download or save fileprompt , click Save File to download it on your computer. - To run the tool double-click the downloaded AdobeCreativeCloudCleanerTool.dmg file.
- Double-click Adobe Creative Cloud Cleaner Tool and follow the onscreen instructions in this order:
- Choose your language: Press E for English or J for Japanese, and then press Return.
- Review the Adobe End-User License Agreement: Press Y to accept or N to decline (if you decline, the script stops). Press Return.
- From the menu in the upper-right corner of the script window, select the version of the application you want to remove. Press Return.
- From the table, select the app you want to clean up - CC Library, and then click Cleanup.
- When you see the message “Adobe Creative Cloud Cleaner Tool completed successfully,” click Quit.
- Click the following link to download the Adobe Creative Cloud Cleaner Tool for Windows: AdobeCreativeCloudCleanerTool.exe.
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Note:
On macOS, you may get an error when trying to run the Installer package. Follow the steps in the following document to run the installer: https://helpx.adobe.com/creative-cloud/kb/install-creative-cloud-mac-os-sierra.html
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