Learn how to resolve errors when you are unexpectedly signed out of Creative Cloud, or are required to sign in multiple times.


When you launch the Adobe Creative Cloud desktop app or a Creative Cloud app such as Photoshop, you receive the message “You’ve been signed out” when you didn’t sign out. Or, you receive the message “Sign In Required” when you have already signed in.

Sign in required

Try the following troubleshooting solutions in order. Stop when you are able to sign in.

Solution 1: Update Creative Cloud desktop app

  1. Click the Creative Cloud icon, located in the taskbar (Windows) or Apple menu bar (Mac OS), to open the Creative Cloud desktop app.

  2. Click the gear icon in the upper-right corner and choose Quit.

    Quit the Creative Cloud desktop app
  3. Relaunch the Creative Cloud desktop app:

    • Windows: Choose Start > Programs > Adobe Creative Cloud.
    • Mac OS: Choose Go > Applications > Adobe Creative Cloud > Adobe Creative Cloud.
  4. If you aren’t using the latest version, a prompt to update appears. Click Update.

    A known issue with Adobe ID account information conflicts is resolved in versions later than

Solution 2: Set automatic detection of LAN settings (Windows only)

If you’re using Internet Explorer on a Windows system, you may have a network issue. Try this:

  1. Quit the Creative Cloud desktop app.

  2. In Internet Explorer, choose Settings > Internet Options.

  3. In the Connections panel, click LAN settings.

    Network connections panel
  4. Select the Automatically detect settings option, and deselect the Use automatic configuration script and Use a proxy server for your LAN options. Click OK.

    Automatically detect settings
  5. Restart your computer, and then repeat steps 1 through 4 to ensure that the LAN settings changes were retained.

  6. Restart the Creative Cloud desktop app and sign in using your Adobe ID and password.

Solution 3: Run Creative Cloud desktop app unistaller

Solution 4: Delete the opm.db file

If the first three solutions do not work, then try a more technical solution, which involves deleting the opm.db file. Contact Adobe for support or, if you want to try this solution on your own, follow these steps:

  1. Quit the Creative Cloud desktop app.

  2. Delete the opm.db file from the following location:

    • Mac OS: Mac HD/Users/<user account>/Library/Application Support/Adobe/OOBE 

    <user account> is your user-specific folder.                                                                

    The <user account> /Library/ folder is hidden by default in Mac OS 10.7 and later. To access it, see Access hidden user library files.

    •  Windows: C:\Users\AppData\Local\Adobe\OOBE folder

    The AppData folder is hidden by default. To access it, see Show hidden files, folders, filename extensions.

  3. Launch the Creative Cloud desktop app and sign in using your Adobe ID and password.

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