What's covered
Learn how to resolve errors when you are unexpectedly signed out of Creative Cloud, or required to sign in multiple times.
On this page

    When you launch the Adobe Creative Cloud desktop app, or a Creative Cloud app such as Photoshop, you receive the message, “You’ve been signed out,” when you didn’t sign out. You may also receive the message “Sign In Required,” when you had previously signed in.

    Sign in required

    Try the following troubleshooting solutions in order. Stop when you are able to sign in.

    Solution 1: Update to the latest version of the Creative Cloud desktop app

    1. In the Creative Cloud desktop app, click the gear icon in the upper-right corner and choose Quit.

      Quit the Creative Cloud desktop app
    2. Relaunch the Creative Cloud desktop app, as follows:

      Windows: Choose Start > Programs > Adobe Creative Cloud.

      Mac OS: Choose Go > Applications > Adobe Creative Cloud > Adobe Creative Cloud.

    3. If you aren’t using the latest version, a prompt to update appears. Click update.

      A known issue with Adobe ID account information conflicts is resolved in versions later than 1.2.1.260.

    Solution 2: Set up automatic detection of LAN settings (Windows only)

    If you’re using Internet Explorer on a Windows system, you may have a network issue. Try this:

    1. Quit the Creative Cloud desktop app.

    2. In Internet Explorer, choose Settings > Internet Options.

    3. In the Connections panel, click LAN settings.

      Network connections panel
    4. Select the Automatically detect settings option, and deselect the Use automatic configuration script and Use a proxy server for your LAN options. Click OK.

      Automatically detect settings
    5. Restart your computer, and then repeat steps 1 through 4 to ensure that the LAN settings changes were retained.

    6. Restart the Creative Cloud desktop app and sign in using your Adobe ID (usually your e-mail address) and password.

    Solution 3: Delete the opm.db file and sign in again

    If neither of the first two solutions work, then a more technical solution, which involves deleting the opm.db file, may work. Please contact us for support. If you want to try this solution on your own, follow these steps:

    1. Quit the Creative Cloud desktop app.

    2. Delete the opm.db file from the following location:

      • Mac OS: Mac HD/Users/<user account>/Library/Application Support/Adobe/OOBE 

      <user account> is your user-specific folder.                                                                

      The <user account> /Library/ folder is hidden by default in Mac OS 10.7 and later. To access it, see Access hidden user library files.

      •  Windows: C:\Users\AppData\Local\Adobe\OOBE folder

      The AppData folder is hidden by default. To access it, see Show hidden files, folders, filename extensions.

    3. Launch the Creative Cloud desktop app and sign in using your Adobe ID (usually your e-mail address) and password.


     
    Back to top