This document describes how to install an updated version of the graphics driver on a computer that runs Windows 8, Windows 7, or Vista.
The graphics driver is system software that controls a computer's video adapter (sometimes called a video card or GPU). On a computer that does not have an actual video adapter, the graphics driver controls the part of a computer's motherboard called a graphics chipset. The graphics chipset is sometimes called an onboard, built-in, or integrated graphics controller or chipset.
Disclaimer: Adobe does not support the installation of graphics drivers and provides the information in this document only as a courtesy. For assistance with the installation of a graphics driver, contact the manufacturer of the computer or the manufacturer of the computer's video adapter.
To identify the manufacturer and model of the computer's video adapter or chipset, use the DirectX Diagnostic Tool included with Windows 8, Windows 7, and Vista.
In Windows 8, if you're in Metro mode, choose Desktop, then open the Search Charm, which is where you type in dxdiag.
To download and run the installer for a graphics driver:
Note: You must have administrator access on the computer to run a driver installer.
Click the link to download the driver installer. Generally, Adobe recommends that you download the most recent driver version that is available. However, Adobe recommends that you avoid installing "beta" or other pre-release driver versions.
Important: Most manufacturers provide different driver installers for 32-bit editions of Windows 7 and Vista than for 64-bit editions. Download the driver for the edition of Windows 8, 7, or Vista that runs on the computer. To identify the edition installed on the computer, see Determine whether your computer is running a 32-bit or a 64-bit edition of Windows (kb407673).
- When the download process is complete, double-click the installer file that you downloaded. Follow the onscreen instructions in the installer.
Note: To install the driver, the operating system sometimes requires you to select Continue or Allow. Or, it sometimes requires you to enter the name and password of an administrator user account.
Updating the graphics driver can resolve display issues in Adobe applications. In some cases, updating the graphics driver can resolve stability issues in Adobe applications.
Display issues include, but are not limited to, the following:
- A black, gray, or transparent area appears instead of the expected video or image.
- Menus, panels, or other interface elements remain on the screen after moving or closing them instead of disappearing instantly.
- Interface elements, such as menus or icons, are not displayed or appear on the screen more slowly than expected.