Acrobat DC crashes intermittently on Windows

Acrobat DC might crash or display the following error messages while opening a PDF file:

AcroRd32.exe application error
Adobe Acrobat Reader DC stopped working message

Try the following solutions in the order they appear.

Solution 1: Update Acrobat DC to the latest version

  1. Launch Acrobat DC.

  2. Update the product to the latest version: Choose Help > Check for Updates and then follow the steps in the Updater window to download and install the latest updates.

    Check for updates and install available updates

Note:

If Acrobat DC still crashes intermittently even after updating to the latest version, try Solution 2 below.

Solution 2: Run Repair Acrobat Installation while no other applications are running

  1. Close all open applications.

  2. Open Acrobat.

  3. Choose Help > Repair Acrobat Installation and follow the onscreen instructions.

  4. When the repair process is complete, restart your computer.

Solution 3: Turn off protected view

  1. In Acrobat, go to Edit > Preferences, and then select Security (Enhanced) from the Categories on the left.

  2. In the Sandbox Protections panel, select Off for Protected View.

    Turn off the Protected View
  3. Click OK, and then restart Acrobat DC.

Solution 4: Launch Distiller DC and check if Acrobat DC is activated

  1. Press Windows key + R to open the Run command window. In the Open box, type acrodist and then click OK.

    Run Acrobat Distiller
  2. If Acrobat is not activated, you see a warning message and followed by a Sign In Required dialog box. Click the Sign In Now button and follow the onscreen instructions to complete the sign-in process.

  3. After you complete the sign-in, the product is activated. Close Distiller DC, and then launch Acrobat DC and see.

Solution 5: Use a different Windows user account

Sign out of Windows and then sign in with a different user account. Launch Acrobat and see. 

Send the crash reports to Adobe

Please send or report the crash to Adobe. Adobe engineering team investigates all crash reports and plan appropriate fixes in a future update or release of the product.

On Windows:

  • After the crash, if you see the Windows Error Reporting dialog box, click Send Information.

On Mac:

  • After the crash, you see a dialog box saying "Sending to Apple" followed by the Adobe CrashReporter dialog box. Click Send/Report in both the dialog boxes.

Report the crash using the Bug Report form

You can manually report the crash using the Adobe's standard Bug Report form.

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