Animate crashes while configuring a user interface or while loading the splash screen. The following error messages appear:
Windows: Animate 2017 has stopped working.
Mac OS: Animate 2017 has quit unexpectedly.
Before restoring preferences, ensure that the Animate process is not open in Task Manager (Windows) or Activity Monitor (Mac OS). Then perform the following steps:
Rename the Animate folder to Animate_old at the following location:
Run Animate as Admin (Windows only)
Right-click Animate.exe and choose Run as administrator at the following path:
C:\Program Files\Adobe\Adobe Animate 2017
If you cannot run the application as an administrator, contact the administrator of your organization to get proper permission.
Fix user permission issues
Turn off firewall and antivirus
Sometimes, firewall and antivirus programs prevent you from launching Animate. You can turn them off or disable them, restart your computer, and then try to relaunch Animate.
To turn off the firewall, perform the following steps: