Basics
Where can I find information on new features in Creative Cloud?
Do I need to be online to access my desktop apps?
No, the desktop applications in Creative Cloud are installed directly on your computer. So, you don’t need an ongoing Internet connection to use them.
An Internet connection is required the first time you install and license your apps. But, you can use the apps in offline mode with a valid software license. The desktop apps attempt to validate your software licenses every 30 days.
How do I access the applications in Creative Cloud?
The applications are installed and run on your desktop, just like any other desktop application. The first time you download any of the individual creative apps, you automatically download Creative Cloud for your desktop. You use the Creative Cloud desktop app to access, download, and update any of the individual creative applications.
Can I send files to people who don’t have a Creative Cloud membership? Will they be able to view or share the files?
Yes, you can share files you create with Creative Cloud apps like any other file through email, FTP, and so on. Viewers can turn layers on and off, see relevant metadata, comment, and even download files for editing.
As a Creative Cloud member, am I required to install an upgrade to a desktop application when it becomes available?
No, you can continue using your current version of the product as long as you have an active membership. You have flexibility on when and if you install a new release.
I currently have a previous, perpetual-licensed Adobe Creative Suite product edition on my computer. Can I use both my Creative Suite products and the Creative Cloud applications on my computer?
No, you can continue using your current version of the product as long as you have an active membership. You have flexibility on when and if you install a new release.
When does my membership begin?
If you purchase your membership directly from the Adobe website, it begins when the Adobe Store fulfills the order. Get started by signing in to your account.
If you purchase your individual membership at a participating retailer or online store, it begins when you enter your redemption code on creative.adobe.com and click Get Started.
If you purchase a team membership through a reseller, your membership term begins when you add seats to your account.
What happens to my benefits if I decide to stop my membership?
You continue to have access to Creative Cloud member free benefits. And, if you saved your work to your computer, you continue to have access to those files on your own device. You no longer have access to the Creative Cloud desktop applications or most of the services that are components of a Creative Cloud membership.
What if I have problems downloading my software?
Can I use the software I download from Creative Cloud on more than one machine?
Yes. You can download and install Creative Cloud desktop applications on multiple computers, regardless of operating system. However, activation is limited to two machines per individual associated with the membership, and you may not use the software on these devices simultaneously.
See the terms of use for more information. Learn how to deactivate a Creative Cloud license on a machine.
Where can I find the terms and conditions for a Creative Cloud membership?
Your access to Creative Cloud is governed by the terms of use. You can also access your subscription terms here.
Where can I get more information on managing my account?
Find out how to change your account information; update credit card details; or upgrade, renew, or cancel your membership here.
Why is Adobe asking me to share information on how I use the Creative Cloud desktop apps?
With Creative Cloud, you have the option of sharing information with Adobe about how you use the Creative Cloud desktop apps. This information lets us give you a more personalized experience, and helps us improve the quality and features of products. This option is turned on by default and the information is associated with your Creative Cloud account. You can change your preference at any time on your Adobe Account Management page.
Can I choose not to share information about how I use the Creative Cloud desktop apps?
Yes. You can choose not to share information about how you use the Creative Cloud desktop apps by setting your preferences on your Account Management page.
This setting applies to how you use the features within desktop apps, not to the services these desktop apps use, such as Behance. These services are governed by their respective privacy policies, Adobe Privacy Policy, or both.
What information is shared and how does Adobe use it?
You can share the following types of information about how you use the Creative Cloud desktop apps:
- System information, such as operating system, processor, and amount of memory installed
- Adobe product information, such as the version number
- Adobe feature usage information, such as the menu options or the buttons selected
This information is associated with your Adobe ID and can be used to personalize the application experience, provide feature usage data to the product teams to improve the product, and to communicate with you.
Your content, and information about the content within your files, is not shared with Adobe.
You can find an overview of how Adobe may use information associated with you in the Adobe Privacy Center.
What type of personalization is provided in Creative Cloud apps?
Users will see in-app learning content, which over time will provide personalized learning content based on how the application is used.
As Adobe learns more about how the personalized learning content is used, in-app learning can be extended to other Creative Cloud applications.
What options do Creative Cloud for teams and Creative Cloud for enterprise members have for sharing information about how they use the Creative Cloud desktop applications?
If administrators install applications via Creative Cloud Packager using Enterprise IDs, the ability to share information with Adobe about using Creative Cloud desktop applications is disabled for members of the following: Creative Cloud for teams and Creative Cloud for enterprise. It cannot be enabled.
However, if administrators let users install Creative Cloud applications via the Creative Cloud for desktop app using an Adobe ID, users can share information about how they use the applications. Users can change these preferences at any time by visiting their Account Management page.
No, the desktop applications in Creative Cloud are installed directly on your computer. So, you don’t need an ongoing Internet connection to use them.
An Internet connection is required the first time you install and license your apps. But, you can use the apps in offline mode with a valid software license. The desktop apps attempt to validate your software licenses every 30 days.
Annual members can use the apps for up to 99 days in offline mode.
The applications are installed and run on your desktop, just like any other desktop application. The first time you download any of the individual creative apps, you automatically download Creative Cloud for your desktop. You use the Creative Cloud desktop app to access, download, and update any of the individual creative applications.
Yes, you can share files you create with Creative Cloud apps like any other file through email, FTP, and so on. Viewers can turn layers on and off, see relevant metadata, comment, and even download files for editing.
No, you can continue using your current version of the product as long as you have an active membership. You have flexibility on when and if you install a new release.
Yes. Your existing Creative Suite product installation is not affected by installing the Creative Cloud product applications. For example, you can install and use the perpetually licensed Photoshop CS6 on the same computer as Photoshop CC
If you purchase your membership directly from the Adobe website, it begins when the Adobe Store fulfills the order. Get started by signing in to your account.
If you purchase your individual membership at a participating retailer or online store, it begins when you enter your redemption code on creative.adobe.com and click Get Started.
If you purchase a team membership through a reseller, your membership term begins when you add seats to your account.
You continue to have access to Creative Cloud member free benefits. And, if you saved your work to your computer, you continue to have access to those files on your own device. You no longer have access to the Creative Cloud desktop applications or most of the services that are components of a Creative Cloud membership.
Yes. You can download and install Creative Cloud desktop applications on multiple computers, regardless of operating system. However, activation is limited to two machines per individual associated with the membership, and you may not use the software on these devices simultaneously.
See the terms of use for more information. Learn how to deactivate a Creative Cloud license on a machine.
Your access to Creative Cloud is governed by the terms of use. You can also access your subscription terms here.
Find out how to change your account information; update credit card details; or upgrade, renew, or cancel your membership here.
With Creative Cloud, you have the option of sharing information with Adobe about how you use the Creative Cloud desktop apps. This information lets us give you a more personalized experience, and helps us improve the quality and features of products. This option is turned on by default and the information is associated with your Creative Cloud account. You can change your preference at any time on your Adobe Account Management page.
Yes. You can choose not to share information about how you use the Creative Cloud desktop apps by setting your preferences on your Account Management page.
This setting applies to how you use the features within desktop apps, not to the services these desktop apps use, such as Behance. These services are governed by their respective privacy policies, Adobe Privacy Policy, or both.
You can share the following types of information about how you use the Creative Cloud desktop apps:
- System information, such as operating system, processor, and amount of memory installed
- Adobe product information, such as the version number
- Adobe feature usage information, such as the menu options or the buttons selected
This information is associated with your Adobe ID and can be used to personalize the application experience, provide feature usage data to the product teams to improve the product, and to communicate with you.
Your content, and information about the content within your files, is not shared with Adobe.
You can find an overview of how Adobe may use information associated with you in the Adobe Privacy Center.
Users will see in-app learning content, which over time will provide personalized learning content based on how the application is used.
As Adobe learns more about how the personalized learning content is used, in-app learning can be extended to other Creative Cloud applications.
If administrators install applications via Creative Cloud Packager using Enterprise IDs, the ability to share information with Adobe about using Creative Cloud desktop applications is disabled for members of the following: Creative Cloud for teams, Creative Cloud for enterprise, and Creative Cloud for education. It cannot be enabled.
However, if administrators let users install Creative Cloud applications via the Creative Cloud for desktop app using an Adobe ID, users can share information about how they use the applications. Users can change these preferences at any time by visiting their Account Management page.
Purchasing and availability
Adobe has different plans for individuals, businesses, and enterprises:
- For individuals, Creative Cloud Photography plan is the only plan currently offered in China.
- For small and medium sized businesses, we offer Creative Cloud for teams.
- For large organizations, we offer Creative Cloud for enterprise.
To purchase Creative Cloud for teams or Creative Cloud for enterprise membership, go to the plans page.
To purchase Creative Cloud photography plan, go to the Photography plan page.
View the latest list of countries where Creative Cloud is available for individuals, teams, and small businesses. Enterprise customers should request a consultation.
When purchasing on the Adobe website, the payment is handled by our fulfillment partner Baozun (tel: 400-6806-121). Payment via Alipay, WeChat pay, and Union pay is accepted.
Yes. A Single App option is available in our business and enterprise plans.
Find out more on the plans page.
For billing information, please contact our partner Baozun (tel: 400-6806-121).
No. Pre-payment for a year is the only available option. However, users may use a local third-party payment service in China to support month to month payment.
Contact our partner Baozun (tel: 400-6806-121) for cancelation. If the cancelation happens within 14 days from purchase, the user is eligible for a full refund. If the cancelation happens after 14 days, users are not eligible for a refund but they can still use the product until the expiration date. The 14-day period starts when the user purchases the Creative Cloud Photography plan.
If you have purchased your Creative Cloud Photography membership via marketplaces such as Tmall, they may have a different return policy.
No, Creative Cloud versions of the desktop applications are not available as a perpetual license.
How do I purchase a Creative Cloud membership?
Adobe has different plans for individuals, businesses, and enterprises:
- For individuals, Creative Cloud Photography plan is the only plan currently offered in China.
- For small and medium sized businesses, we offer Creative Cloud for teams.
- For large organizations, we offer Creative Cloud for enterprise.
To purchase Creative Cloud for teams or Creative Cloud for enterprise membership, go to the plans page.
To purchase Creative Cloud photography plan, go to the Photography plan page.
In which countries can I purchase a Creative Cloud membership?
View the latest list of countries where Creative Cloud is available for individuals, teams, and small businesses. Enterprise customers should request a consultation.
Which payment options can I use to purchase a Creative Cloud membership?
When purchasing on the Adobe website, the payment is handled by our fulfillment partner Baozun. Payment via Alipay, WeChat pay, and Union pay is accepted.
Can I purchase a membership for a single desktop application, such as Photoshop?
Yes. A Single App option is available in our business and enterprise plans.
Find out more on the plans page.
Who do I contact for billing related questions?
For billing information, please contact our fulfillment partner Baozun (tel: 400-6806-121).
Is paying month to month an option?
No. Pre-payment for a year is the only available option. However, users may use a local third-party payment service in China to support month to month payment.
What if I want to cancel my membership?
Contact our partner Baozun (tel: 400-6806-121) for cancelation. If the cancelation happens within 14 days from purchase, the user is eligible for a full refund. If the cancelation happens after 14 days, users are not eligible for a refund but they can still use the product until the expiration date. The 14-day period starts when the user purchases the Creative Cloud Photography plan.
If you have purchased your Creative Cloud Photography membership via marketplaces such as Tmall, they may have a different return policy.
Can I purchase a perpetual license for the Creative Cloud desktop applications?
No, Creative Cloud versions of the desktop applications are not available as a perpetual license.
Desktop applications
Where can I find the latest information about the desktop applications in Creative Cloud?
Find out what’s new on the product pages for the desktop applications. Some features may not be available in China yet.
Can the Creative Cloud applications export to CS6?
Many of the Creative Cloud desktop applications let you export files to the Creative Suite 6 version of that same application. Adobe plans to continue to support the ability to export to CS6 in the applications that already have that capability. New features added to the desktop applications after CS6 may not be supported in the exported file, or by the CS6 application.
Which Creative Cloud applications support export to CS6?
The following applications support the ability to export to the CS6 version of the application:
- Photoshop
- InDesign
- Illustrator
- Animate (earlier called Flash Professional)
- After Effects
Applications not listed here may not support exporting to Creative Suite 6, and may not do so in future releases. New features added to the above list after CS6 may not be supported in the exported file, or by the CS6 application.
Which operating systems do the Creative Cloud desktop applications run on?
Minimum system requirements for each Creative Cloud app can be found on the system requirements page.
Is Flash Professional included in Creative Cloud?
Yes. Flash Professional CC is now Animate and is still available in Creative Cloud. Flash Professional was renamed Animate, because it offers first-class support for publishing animations in HTML5 and other platforms in addition to Flash and AIR.
Past releases of Flash Professional dating back to CS6 remain available for Creative Cloud members. You can find them under Previous Versions in the Creative Cloud desktop app.
Security
Where can I learn more about Creative Cloud and security?
You can find comprehensive information on Creative Cloud and security in the Adobe Security Center.
The security center contains a comprehensive white paper on Creative Cloud for teams as well as a security FAQ for IT.
Free trials
Where can I download free trials of the Creative Cloud desktop apps?
You can download trial versions of the desktop applications from the Creative Cloud Desktop apps page.
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