Learn how to activate and deactivate Creative Cloud apps between different computers.

Activation is what happens when you connect an application to your valid user license. You need to activate your apps in order to use them after purchasing a plan.

Deactivation disconnects an application from your valid user license. You might want to deactivate an application if you need to install it on a new computer (a single license for Adobe software lets you install an application on two computers).

Activate your app

  1. Make sure your computer is connected to the Internet.

  2. From your desktop:

    • Click the dimmed Creative Cloud icon, located in the taskbar (Windows) or Apple menu bar (Mac OS), to open the Creative Cloud desktop app. If the Creative Cloud desktop app opens, you are already signed in. If not, enter your Adobe ID (usually your email) and password, and click Sign in.

    From an app:

    • Launch any Creative Cloud application installed on your computer. You should be prompted to sign in. If you aren’t, choose Help > Sign In [your Adobe ID]. (If this option is dimmed or says Sign Out [your Adobe ID], you are already signed in.)
  3. Once you are signed in, your Creative Cloud license and all installed apps and services are activated automatically.

    Note:

    You can activate Creative Cloud apps on up to two computers, regardless of operating system, but can only use it on one computer at a time.

    If you want to activate your apps on a third computer, sign out of Creative Cloud on the computer that will no longer use your membership and then sign in to Creative Cloud on the new computer.

    Read the terms of use to learn more about Adobe licensing limits.

Deactivate your app from your desktop

  1. Make sure your computer is connected to the Internet.

  2. From your desktop:

    • Click the dimmed Creative Cloud icon, located in the taskbar (Windows) or Apple menu bar (Mac OS), to open the Creative Cloud desktop app. If the Creative Cloud desktop app opens, you are already signed in. If not, enter your Adobe ID (usually your email) and password, and click Sign in.

    From an app:

    • Launch any Creative Cloud application installed on your computer. You should be prompted to sign in. If you aren’t, choose Help > Sign In [your Adobe ID]. (If this option is dimmed or says Sign Out [your Adobe ID], you are already signed in.)
  3. Once you are signed in, refresh your account information in the Adobe Creative Cloud desktop application by using the following keyboard commands:

    • Windows:Ctrl+Alt+R
    • Mac OS: Cmd+Option+R

    The Creative Cloud desktop app should restart automatically. If it doesn't, launch it manually.

    By default, the Creative Cloud desktop app is in the following locations:

    • Windows: Choose Start > Programs > Adobe Creative Cloud
    • Mac OS: Choose Go > Applications > Adobe Creative Cloud > Adobe
      Creative Cloud

  4. From your desktop:

    • Click Sign out from your Profile menu.

    From an app:

    • Choose Help > Sign Out (Your Adobe ID). Click Sign Out.
  5. A confirmation dialog appears. Click Sign Out again. The Creative Cloud apps and services associated with your Adobe ID are deactivated on that computer.

Deactivate your app from Adobe.com

Note:

This option is not available in countries served by Digital River.

  1. Sign to your Adobe ID account with your Adobe ID (usually your email) and password.

  2. Under your account icon at the top of the dropdown, click Manage Account. You may be asked to enter your password again.

  3. In the Plans & Products section, click Manage plan.

    Manage Plan
  4. Under Activated devices, click the x next to the device you want to deactivate.

  5. Click Deactivate.

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