Learn how to activate and deactivate Creative Cloud apps.

Activate

Activation connects an app to a valid user license. You need to activate your apps in order to use them after purchasing a plan.

Activate using the Creative Cloud desktop app

  1. Make sure your computer is connected to the Internet.

  2. Click the Creative Cloud icon, located in the taskbar (Windows) or dock (macOS), to open the Creative Cloud desktop app. 

  3. If prompted to sign in, enter your Adobe ID (usually your email) and password, and click Sign in. (If you are already signed in, the Creative Cloud desktop app won't prompt you to sign in). 

    Once signed in, your Creative Cloud license and all installed apps and services are activated automatically.

Activate from within your Creative Cloud app

  1. Make sure your computer is connected to the Internet.

  2. Launch any Creative Cloud application installed on your computer. 

  3. Do one of the following:

    • If asked to sign in: Enter your Adobe ID (usually your email), and click Sign in.
    • If not asked to sign in: Choose Help > Sign In, then click Sign in now. Enter your Adobe ID (usually your email) and password, then click Sign in. (If the Help menu displays Sign Out (your Adobe ID), you are already signed in.)   

    Once you are signed in, your Creative Cloud license and all installed apps and services are activated automatically.

Deactivate

Deactivation disconnects your apps on a specific computer from your user license. Deactivating allows you to install and run apps on a new computer. (A single license for Adobe software lets you install an application on two computers. See On how many computers can I install my apps?

Deactivate using the Creative Cloud desktop app

  1. Make sure your computer is connected to the Internet.

  2. Click the Creative Cloud icon in either the taskbar (Windows) or dock (macOS), to open the Creative Cloud desktop app.

  3. If prompted to sign in, enter your Adobe ID (usually your email) and password, then click Sign in. (If the app doesn't prompt you, you are already signed in.)

  4. Refresh your account information in the app using the following keyboard commands:

    Windows

    Ctrl + Alt + R

    macOS

    Command + Option + R

    The Creative Cloud desktop app restarts automatically. 

    Note:

    If the Creative Cloud desktop app doesn't restart, launch it manually:

    Windows  Choose Start > Programs > Adobe Creative Cloud
    Mac OS  Choose Go > Applications > Adobe Creative Cloud > Adobe Creative Cloud

  5. Click Sign out from the Profile menu.

  6. In the confirmation dialog box, click Sign Out.

    The Creative Cloud apps and services associated with your Adobe ID are deactivated on that computer.

Deactivate from within your Creative Cloud app

  1. Make sure your computer is connected to the Internet.

  2. Launch any Creative Cloud application installed on your computer. 

  3. Choose Help > Sign Out (your Adobe ID). 

  4. In the confirmation dialog box, click Sign Out.

    The Creative Cloud apps and services associated with your Adobe ID are deactivated on that computer.

Deactivate from Adobe.com

Note:

This option is not available in certain regions. See the countries served by Digital River.

  1. Sign to your Adobe account with your Adobe ID (usually your email) and password.

  2. In the Plans & Products section, click Manage plan.

    Manage Plan
  3. Under Activated devices, click the x next to the device you want to deactivate.

  4. When prompted, click Deactivate.

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