If you purchased a membership from a retailer, however, you may have received a redemption code—for example, beneath the scratch-off foil on the back of a prepaid card. If you have a redemption code, follow the steps below to redeem your code and activate your membership.
Redeem a redemption code to activate your membership.
Enter the required information regarding your academic status and click Continue.
Enter the 24-digit alphanumeric redemption code and click Activate Membership.
Redemption codes contain both letters and numbers. The other numeric codes such as the UPC code on your insert, card, or email are not your redemption code.
Read the renewal plan terms and click Accept Terms & Conditions.
If prompted, enter billing information and click Continue.
Click Get Started.
In the window that appears, click Get Started again.
You now have access to the apps that are included in your membership plan. Click Open the Creative Cloud app to start downloading your software.