Unable to reset preferences through Creative Cloud?
With Premiere Pro closed, navigate to the preferences file and move it to another location.
By default, the preferences files are located here:
- Windows: C:\Users\<username>\Documents\Adobe\Premiere Pro\15.0\Profile-<profilename>\Adobe Premiere Pro Prefs.xml
- macOS: /Users/<username>/Library/Preferences/com.Adobe.Premiere Pro.15.0.plist
The next time you open Premiere Pro, it creates a new preferences file.