What do you have?
Learn how to use a redemption code to activate your app.
If you purchased your Adobe product from a retailer, reseller, or received it as a gift card, you will need to redeem a redemption code to start using your product.
Your 24-digit redemption code can be found under the silver scratch-off label on product cards, on an insert in a boxed product, or included in the body of an email if you did not purchase a physical product. Depending on how you purchased your product, you may also need a serial number to activate it.
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Where’s your code or serial number? |
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A prepaid card |
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Find your redemption code beneath the scratch-off foil on the back of the card. |
A product box |
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Redemption Code Find your redemption code on an insert card inside the box. The redemption code is a 24-digit alphanumeric code. Serial Number Find your serial number on the disc sleeve or on the product box. The serial number is a 24-digit numeric code.
Note:
For Elements products, serial numbers are applicable only for 2024 and earlier versions. You can find the serial number on the product box sleeve. |
An email from a reseller |
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Find your redemption code or serial number in the email. |
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Select the link below for the type of product you purchased:
- Creative Cloud
- Acrobat
- Subscription: Student or Teacher Edition
- Non-subscription: Individual
- Non-subscription: Education, purchased in North America
- Non-subscription Education, purchased outside of North America
- Elements 2025: Individual
- Elements 2025: Student or Teacher Edition
- Elements 2024 and earlier versions
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Sign in or create an Adobe account.
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Follow the onscreen instructions.
For subscription products, you can skip entering credit card details by clicking Remind me later. Entering credit card details helps ensure continuity of your subscription.
I have an active subscription. How do I use a redemption code?
If you already have an active subscription associated with an Adobe account, you can still use a redemption code.
To extend an existing subscription with a redemption code, ensure the new subscription details match exactly to avoid creating a duplicate subscription.
Depending on whether you redeem with the same or a different Adobe account, your redemption code is adjusted in different ways.
Choose the option below that applies to you:
Frequently Asked Questions
Looking for quick answers? Here are some common questions and solutions.