Find and redeem your redemption code

Learn how to use a redemption code to activate your app.

If you purchased your Adobe product from a retailer, reseller, or received it as a gift card, you will need to redeem a redemption code to start using your product.

Where do you find your redemption code?

Your 24-digit redemption code can be found under the silver scratch-off label on product cards, on an insert in a boxed product, or included in the body of an email if you did not purchase a physical product. Depending on how you purchased your product, you may also need a serial number to activate it.

What do you have?

 

Where’s your code or serial number?

A prepaid card

Prepaid card

Find your redemption code beneath the scratch-off foil on the back of the card.

A product box

Redemption Code

Find your redemption code on an insert card inside the box. The redemption code is a 24-digit alphanumeric code.

Serial Number

Find your serial number on the disc sleeve or on the product box. The serial number is a 24-digit numeric code.

Note:

For Elements products, serial numbers are applicable only for  2024 and earlier versions. You can find the serial number on the product box sleeve.

An email from a reseller

Find your redemption code or serial number in the email.

How do you redeem your code?

Note:

For subscription products, you can skip entering credit card details by clicking Remind me later. Entering credit card details helps ensure continuity of your subscription.

I have an active subscription. How do I use a redemption code?

If you already have an active subscription associated with an Adobe account, you can still use a redemption code.

Note:

To extend an existing subscription with a redemption code, ensure the new subscription details match exactly to avoid creating a duplicate subscription.

Depending on whether you redeem with the same or a different Adobe account, your redemption code is adjusted in different ways.

Choose the option below that applies to you:

Frequently Asked Questions

Looking for quick answers? Here are some common questions and solutions.

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