Product information

What is Adobe FrameMaker (2017 release)?

Adobe FrameMaker (2017 release) is the complete solution for authoring and publishing multilingual technical content across mobile, web, desktop, and print. Easily work with unstructured and structured content in the same documentation. Work faster and smarter with advanced XML/ DITA capabilities. Publish content as Responsive HTML5, Mobile App, PDF, EPUB, and more. Effortlessly manage content by integrating with leading CMSs.

Who should use Adobe FrameMaker (2017 release)?

FrameMaker (2017 release) is ideal for technical communicators, information architects, designers,
developers, engineers, web developers, and other documentation specialists who need a scalable bidirectional authoring and publishing solution to natively single-source popular standards- compliant∑ content and publish it to multiple channels, formats, and devices.

Users of earlier releases of FrameMaker who upgrade can work more productively with support for HD displays, a new welcome screen, a brand-new project manager, and reorganized menu. Users can do more with advanced XML and DITA capabilities, deliver next-generation HTML5 layouts with an intuitive navigation experience, and help end users find relevant content faster with best-in-class search, including search autocomplete. 

Even subject matter experts and casual authors will be able to create XML content easily, by simply filling in form-like templates which can be custom-designed for them.

What is the difference between Adobe FrameMaker (2017 release) and Adobe Technical Communication Suite (2017 release)?

Adobe FrameMaker (2017 release) is a complete tool for technical content that enables:

  • Template-based and XML authoring.
  • Review and collaboration.
  • Multichannel publishing in 8 formats— Mobile App, Responsive HTML5, EPUB, Kindle, PDF, Microsoft HTML (CHM), Basic HTML and Experience Manager Mobile.

Adobe Technical Communication Suite (2017 release) ) is an all-in-one toolkit to create and deliver rich, engaging content experiences across devices. The suite empowers technical communicators to:

  • Author XML/DITA content.
  • Create Responsive eLearning modules and interactive presentations.
  • Collaborate in real-time with shared PDF-based reviews.
  • Publish content across devices.
  • Deliver personalized Help experiences to end users with best-in-class search.

Adobe Technical Communication Suite (2017 release) combines:

  • Adobe FrameMaker (2017 release)
  • Adobe RoboHelp (2017 release)
  • Adobe Captivate 9
  • Adobe Acrobat Pro DC (2015 release)
    Adobe Presenter 11

Additional components:

  • Adobe RoboScreenCapture
  • Adobe RoboSource Control
     

I already have a license for an earlier version of Adobe FrameMaker. What are my upgrade options?

Special upgrade pricing is available to customers who have valid licenses for Adobe FrameMaker and want to upgrade to Adobe FrameMaker (2017 release) or Adobe Technical Communication Suite (2017 release).

What are the top new features in Adobe FrameMaker (2017 release)?

Adobe FrameMaker (2017 release) is the complete solution for authoring and publishing technical content. Work smarter with an intuitive workspace, optimized for HD displays. Do more with advanced XML/DITA capabilities. Create next-generation HTML5 layouts with first-of-its-kind search autocomplete. Easily integrate with leading CMSs.

Is a MathFlow™ license offered along with FrameMaker (2017 release)?

No, MathFlow™ licenses are not offered with FrameMaker (2017 release). However, a 30-day free trial version of MathFlow™ is included with FrameMaker (2017 release). Support is provided for Structure and Style MathFlow™ editors.

How is the native multichannel publishing functionality in FrameMaker (2017 release) different from the publishing workflows in Adobe RoboHelp (2017 release), Adobe FrameMaker Publishing Server (2017 release) and Adobe Technical Communication Suite (2017 release)?

The native multichannel publishing functionality in FrameMaker (2017 release) supports the following formats: HTML5, EPUB, Kindle, PDF, Microsoft HTML (CHM), Basic HTML and Experience Manager Mobile. You can also publish your content as mobile apps for iOS and Android, with just one click, using native integration with Adobe PhoneGap Build.

If you require your output in formats other than these you will need to purchase an additional product, such as any of the following: Adobe RoboHelp (2017 release), Adobe FrameMaker Publishing Server (2017 release), or Adobe Technical Communication Suite (2017 release).

Note: RoboHelp (2017 release), FrameMaker Publishing Server (2017 release), and Technical Communication Suite (2017 release) are all separate products from Adobe FrameMaker (2017 release), and must be purchased separately. Adobe Technical Communication Suite (2017 release) includes Adobe FrameMaker (2017 release) as one of the components.
 

Can I exchange content between earlier FrameMaker versions and FrameMaker (2017 release)?

Yes, the FrameMaker (2017 release) FM file format and Maker Interchange Format (MIF) are compatible with earlier versions of FrameMaker. For details on how to exchange content between different versions of FrameMaker, visit the support page.

Which Microsoft Office application files can I import into Adobe FrameMaker (2017 release)?

You can import Microsoft Word and Excel files created by Microsoft Office versions Office 2010 and earlier (Windows only). FrameMaker (2017 release) also supports Rich Text Format (RTF) 1.6 import and export, and you can save any Microsoft Office file as a PDF file to import into your FrameMaker publications as a graphic.

Can I integrate Adobe Captivate and other Adobe Flash Player compatible content into my FrameMaker (2017 release) documents?

Yes, you can import simulations and other interactive content created in Adobe Captivate to create more engaging online content.

In which languages can I author documents using FrameMaker (2017 release)?

FrameMaker (2017 release) provides full authoring support for Arabic, Canadian French, English (U.S. and International), Farsi, French, German, Hebrew and Swiss German.

It also provides full authoring support without dictionary or hyphenation for Japanese, Korean, Simplified Chinese, and Traditional Chinese.

Dictionary and hyphenation support is available for the following languages: Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish, Greek, Hungarian, Italian, Latvian, Lithuanian, Norwegian, Nynorsk, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, and Turkish.

What are the XML specifications supported by FrameMaker (2017 release)?

FrameMaker (2017 release) supports DITA 1.1, DITA 1.2, DITA 1.3, S1000D, and DocBook.

What DITA specifications does FrameMaker (2017 release) support?

FrameMaker (2017 release) supports the DITA 1.1, DITA 1.2 and DITA 1.3 specifications.

Which fonts are included in FrameMaker (2017 release)?

FrameMaker (2017 release) includes the following OpenType fonts for Western languages: MinionPro, MyriadPro, Adobe Garamond Pro, Letter Gothic Standard, News Gothic Standard, and Courier Standard.

Adobe Arabic and Adobe Hebrew support is provided for right-to-left languages.

For symbols, FrameMaker includes Symbol Standard. For Chinese text, Adobe Fangsong Standard and Adobe Kaiti Standard are provided.

Kozuka Gothic and Kozuka Mincho are provided for Japanese text.

Which font formats does FrameMaker (2017 release) support?

Adobe FrameMaker (2017 release) supports TrueType, OpenType, and Type 1 fonts.

Does FrameMaker (2017 release) support right-to-left languages?

Yes. FrameMaker (2017 release) supports right-to-left languages, Arabic, Hebrew, and Farsi.

Where can I get Unicode fonts?

The bundled OpenType fonts use Unicode encoding. You can also get Unicode fonts from the online Adobe Store.

On which platforms is FrameMaker (2017 release) available?

Adobe FrameMaker (2017 release) is available for Microsoft Windows 10, 8.1 and 7.

Is FrameMaker (2017 release) available for the UNIX platform?

No. Adobe is not releasing an updated version of Adobe FrameMaker for UNIX with FrameMaker (2017 release). We will continue to support FrameMaker 8 for UNIX. Alternatively, customers using FrameMaker 8 for UNIX may migrate to the latest Windows version by paying the full license price. The decision not to release an updated version of FrameMaker (2017 release) for UNIX was based on business needs and considerations. We may revisit that decision based on changing market conditions.

What is the difference between Adobe FrameMaker (2017 release) and Adobe InDesign CC?

Adobe FrameMaker (2017 release) is the industry-standard tool for authoring and publishing multilingual technical content across mobile, web, desktop, and print.

Adobe InDesign CC software is a versatile desktop publishing application that gives you pixel-perfect control over design and typography.

Click here to learn more.

 

Pricing and upgrade

How much does a license for Adobe FrameMaker 2017 release) cost?

The full version of Adobe FrameMaker (2017 release) costs US $999.

How much does it cost to upgrade to Adobe FrameMaker (2017 release) from previous versions?

To upgrade from one version back to FrameMaker (2017 release): US $399.

To upgrade from two versions back to FrameMaker (2017 release): US $599.

Where can I buy Adobe FrameMaker (2017 release)?

You can buy Adobe FrameMaker (2017 release) through the online Adobe Store or by calling: +1-866-647-1213 (Monday to Friday, 5 AM PST – 2PM PST) for North America and +1-877-687-1520 (Monday to Friday, 6 AM PST – 5 PM PST) for rest of the world. Learn about other ways to buy FrameMaker (2017 release), including buying through authorized resellers or purchasing with education or government discounts.

Is volume licensing available, and where can I learn more about it?

Special programs are available for volume licensing of FrameMaker (2017 release). Learn about volume licensing options.

Does Adobe offer educational pricing for Adobe FrameMaker (2017 release)?

Adobe does offer educational pricing for Adobe FrameMaker (2017 release), but only via licensing and not via retail.

Learn more about special education pricing.

Support information

Where do I go if I have customer service questions?

For any customer service questions, write to us at techcomm@adobe.com

Where do I go if I have technical support questions?

For any technical support questions, visit the customer support page.

What is activation?

Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environment from malicious code by ensuring you are using genuine Adobe software.

What information is passed to Adobe during activation?

Adobe does not gather, transmit, or use personally identifiable information during activation, other than the computer’s IP address.

How many times or how often do I have to connect to the Internet?

The machine with FrameMaker (2017 release) installed must connect to the Internet at least once within 30 days of the first launch of your serialized product.

Do I need to do anything to activate the software?

Activation occurs silently in the background after installation when the system detects an Internet connection. You don't have to do anything proactively to activate.

How long can I use the product before I need to activate?

The product must connect to the Internet at least one time within 30 days of the first launch of your serialized product. If the product has not been activated after 30 days, the application does not launch until an Internet connection is detected and the software can be activated.

What happens if I do not have Internet connection or do not activate my product?

The software silently tries to connect to the Internet to activate for the first seven days after the first launch of your serialized product. If the software has not activated within the first 7 days, you receive a reminder for the next 23 days on every launch that the machine must connect to the Internet and activate the software. As soon as the software detects an Internet connection, it silently activates the product.

If I don’t have an Internet connection, can I call Support for phone activation?

No. Activation of the product via the Internet is required for FrameMaker (2017 release). If your system is connected to the Internet and you receive an activation reminder, contact your local Customer Support for assistance. Customer Support, however, cannot activate your software over the phone if you don’t have an Internet connection.

I have an Internet connection, but received a reminder that I still need to activate my product. What do I need to do?

If your system is connected to the Internet and you have received a reminder asking you to activate your product, contact Customer Service

I work for a company that has a volume license agreement with Adobe. Do I still need to activate?

Yes. All Adobe FrameMaker (2017 release) users need to activate their product. If your company has firewall restrictions that prevent the machines from connecting to the Internet, have your IT administrator contact Customer Service.

I work for a company that has a license with Adobe and I’ve already activated one of my computers. Do I need to activate the other?

Yes. Every computer that has Adobe FrameMaker (2017 release) installed must activate to continue using the software.

I work for a company that has a license with Adobe and our company systems do not connect to the Internet due to firewall restrictions. What do I need to do to make sure the software doesn’t stop working?

If your company has firewall restrictions that prevent the machines from connecting to the Internet, have your IT administrator contact Customer Service.

Can I choose not to activate Adobe FrameMaker (2017 release)?

Activation of Adobe FrameMaker (2017 release) is required via the Internet to continue use of the product. Activating your product helps protect your computer and your environment by ensuring that you are using a genuine Adobe product. Activating your product has other benefits.

Visit the activation page for more information. The machine with FrameMaker (2017 release) installed must connect to the Internet at least once within 30 days of the first launch of your serialized product or the product stops working.

If you work in a company that has a firewall that prevents your system from connecting to the Internet, have your IT administrator contact Customer Service.

I didn’t know I needed to have an Internet connection when I purchased Adobe FrameMaker (2017 release). Is there a way to activate without having an Internet connection?

No. Activation of FrameMaker (2017 release) is required via the Internet. Each machine with an application installed must connect to the Internet at least once within 30 days of the first launch of your serialized product to continue using the product.

I didn’t know I needed to have an Internet connection when I purchased Adobe FrameMaker (2017 release). What is the return policy?

For details on Adobe return policies in your region, go to http://kb2.adobe.com/cps/153/tn_15327.html.

Are activation and registration the same thing?

No. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.

I have registered my product but am still being asked to activate. What do I need to do?

Registration and activation are completely different. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you buy from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.

I misplaced my product key. How can I get a new product key?

Contact Customer Service from 6am to 5pm, Pacific Time, Monday through Friday, at 800-833-6687, or submit a request online at any time. For faster service when calling, have your invoice number available.

Subscription information and pricing

What is an Adobe technical communication software subscription?

A subscription is a new, more flexible way to get technical communication software. It gives you ongoing access to the software for a low monthly fee, as well as access to all upgrades at no additional charge as long as your subscription remains active, provided you commit to taking an annual subscription.

Note: The subscription plan is available only for a 12 month period. There is no month-on-month subscription plan.

Which Adobe technical communication software is available on a subscription basis?

The following Adobe technical communication software are available by subscription:

  • Adobe FrameMaker (2017 release)
  • Adobe RoboHelp (2017 release)
  • Adobe FrameMaker Publishing Server (2017 release)
  • Adobe FrameMaker XML Author (2015 release)
  • Adobe Technical Communication Suite (2017 release)

Is there any difference between the Adobe technical communication software offered by subscription and that available through the traditional purchasing model?

There is no difference in functionality, and the system requirements are the same. The only difference is that if you cancel a subscription, you can no longer use the software.

Is subscribing to Adobe technical communication software the best choice for me?

Subscribing is a great option to consider if:

  • You haven’t upgraded your software in years and want to move up to the current version at an affordable price.
  • You have never used Adobe technical communication software and want to try it.

Do I install the subscription software on my computer or is it a cloud-based application that I log in to via the Internet?

Subscription editions are similar to retail versions of Adobe technical communication software in that they are installed locally on your computer. The functionality of a subscription edition is no different from that of the retail product. You do not need to be online to use your Adobe technical communication software subscription. However, you need to be online when you install and license your software and at least once every 30 days thereafter. The software alerts you if you need to make an Internet connection for a license status check.

Where can I purchase Adobe technical communication software subscription editions?

Adobe technical communication software subscriptions are available exclusively through Adobe.com.

I’m currently using a 30-day trial version. Can I convert that to a subscription?

If you are already using a trial version of Adobe FrameMaker (2017 release), Adobe RoboHelp (2017 release), Adobe FrameMaker Publishing Server (2017 release), Adobe FrameMaker XML Author (2015 release), or Adobe Technical Communication Suite (2017 release), you can buy a subscription for that product from Adobe.com.

When I purchase a subscription from Adobe.com, do I receive the software in the mail?

No. As soon as you purchase your subscription, a link is emailed to you, for you to electronically download the software.

What does my Adobe technical communication software subscription include?

Your subscription includes access to current and future versions of the Adobe technical communication application as long as your subscription remains active.

What subscription plans are available for Adobe technical communication software?

Adobe technical communication tools are available only via the one-year subscription plan. One-year plans have lower monthly payments and require that you remain a subscriber for at least a year. For more details, please visit the subscription section of the product website. Additional information is also available on this blog post.

How much does it cost to subscribe to Adobe FrameMaker (2017 release), Adobe RoboHelp (2017 release), Adobe FrameMaker Publishing Server (2017 release), Adobe FrameMaker XML Author (2015 release), or Adobe Technical Communication Suite (2017 release)?

Subscription fees vary by product, plan, and your country of residence. Visit Adobe.com or the online Adobe Store in your respective country for pricing information.

How am I billed?

Your credit card is billed each month under the one-year plan. See terms and conditions for details.

Where can I buy a subscription edition of Adobe FrameMaker (2017 release), Adobe RoboHelp (2017 release), Adobe FrameMaker Publishing Server (2017 release), Adobe FrameMaker XML Author (2015 release) or Technical Communication Suite (2017 release)?

Subscription editions of Adobe technical communication software are available only on Adobe.com.

Can I purchase a volume license for a subscription edition product?

Only individual subscription editions are available, and only on Adobe.com. Licensing customers should consider the Adobe Upgrade Plan

Are Adobe technical communication software subscriptions available for government or education?

No. Only individual retail subscription editions are available, and only on Adobe.com.

What language versions of Adobe technical communication software are available by subscription?

Adobe FrameMaker (2017 release), Adobe RoboHelp (2017 release), Adobe FrameMaker XML Author (2015 release), and Adobe Technical Communication Suite (2017 release) subscriptions are available in English, French, German, and Japanese.

Adobe FrameMaker Publishing Server (2017 release) subscription is available in English only.

How do I purchase and get started with my Adobe technical communication subscription software?

Getting started with a subscription is fast and easy: Go to www.adobe.com and choose your product and plan, and then complete the purchase. Immediately after purchase, check your email for a message from Adobe with your serial number and a link to download your software. After you download the product, double-click the installer and follow the onscreen instructions to install your product and start your subscription.

When does my subscription begin?

Your subscription begins as soon as the order is fulfilled by the Adobe Store.

What if I have problems downloading my software?

Visit the Adobe Store download forum, where you can find information about typical software download issues.

What is an Adobe ID and why do I need one to use my subscription edition product?

During the course of your purchase and installation, you are asked to create or enter an Adobe ID. An Adobe ID is simply your email address.
When you install your software, you are required to enter the same Adobe ID that you used to subscribe to:

  • Help ensure that the person who subscribed is the same person who is installing the software. 
  • Enable Adobe to send you important account information if your subscription is about to expire or cannot be charged.

Adobe respects your privacy and sends you information about other Adobe products or services only if you explicitly opt in for such messages.

Ensure that your Adobe ID is your current active email address. If not, update it.
 

If I subscribe to multiple products, do I need to create multiple Adobe IDs to use them?

No. You can use the same Adobe ID with all your Adobe products, including subscriptions. Each subscription is considered a separate purchase, so you may receive a separate email for each subscription if there is a problem associated with multiple subscriptions on your account.

What are the terms and conditions for an Adobe technical communication software subscription?

See subscription terms and conditions.

On how many computers may I install my subscription edition software?

See the product license agreement for the software you want to subscribe to.

What is product activation?

When you buy a software product from Adobe, you are issued a serial number that represents your license to use that software. Activation is the process by which Adobe validates that your software and serial number are genuine and being used as allowed by your product license agreement. It is intended to protect both your rights as a consumer and Adobe’s rights as a software developer. Activation helps confirm that the software you bought is not counterfeit. You cannot use your Adobe subscription edition software if it is not activated.

Is activation required to use a subscription edition product?

Yes. If Adobe cannot activate the product, you are warned when you launch the application. Blocking access to the activation server prevents the product from launching.

I am a small business owner and want to distribute subscription edition products to my employees. Is there any way to do that?

If you own your own business and need to purchase 10 subscription edition products to get your team up and running, you must download and install all 10 subscription products using the same Adobe ID that was used when you purchased the product. Your Adobe ID and password must be entered on each system on which you install the application.

Can I return my subscription edition product?

You can return a subscription edition within the first 30 days of purchase and get a full refund. The return process differs for countries and regions. Learn more about returning products in North America or Europe and Asia Pacific.

My subscription has expired. How do I renew it?

If your subscription expires or is stopped for any reason (for example, due to an expired credit card), you are notified by email, and your software displays an alert that your subscription has ended. If it has been less than six months since the subscription ended, click the Renew button displayed with the alert to enter the information required to restart your subscription.

If I cancel my subscription, can I still use the software that I have?

No. When you cancel your subscription, you no longer have access to any version of your Adobe technical communication subscription software.

If I want to buy Adobe FrameMaker (2017 release), Adobe RoboHelp (2017 release), Adobe FrameMaker Publishing Server (2017 release), Adobe FrameMaker XML Author (2015 release) or Adobe Technical Communication Suite (2017 release), rather than continue to subscribe to it, do I receive a discount?

There are no discounts offered for moving from a subscription edition to a non-subscription purchase of Adobe technical communication software.

How will I receive updates to my subscription edition product?

You are eligible to receive updates to the subscription edition of Adobe FrameMaker (2017 release), Adobe RoboHelp (2017 release), Adobe FrameMaker Publishing Server (2017 release), Adobe FrameMaker XML Author (2015 release), or Adobe Technical Communication Suite (2017 release) as long as your subscription remains active.

Adobe notifies you by email as updates become available. The email contains instructions on how to access and install the update. Ongoing bug fixes, security patches, and other update releases that do not require full upgrades are made available through the Updater in the Adobe Application Manager, just as in the regular versions of Adobe technical communication software.

When will I receive my Adobe technical communication software upgrades?

Notification of applicable upgrades are sent to you as soon as Adobe announces them. Adobe emails you the instructions on how to access and install the upgrade when it is available.

When an upgrade to my subscription edition product becomes available, am I required to install it?

No. You are not required to install any new version of the subscription software, and you have a great deal of flexibility on when you install an upgrade should you choose to do so. You can continue using your current version of the product for one full year after the subsequent version is released.

Who do I contact if I have problems related to managing my subscription, such as billing, installation, changing plans, or restarting a subscription?

Who do I contact if I have issues with my Adobe technical communication software?

Contact Adobe support for issues with your Adobe software. 

Are service and support included with my subscription?

You get the same service and support with your subscription that you would get under the traditional licensing model for that product.

†Prices listed are base prices. Actual price can vary depending on the country and currency of purchase, product language and applicable local taxes.

 

^This product may integrate with or allow access to certain Adobe or third-party hosted online services (“Online Services”). Online Services are available only to users 13 and older and require agreement to additional terms of use and Adobe’s online privacy policy (www.adobe.com/go/terms). Online Services are not available in all countries or languages, may require user registration, and may be discontinued or modified in whole or in part without notice. Additional fees or subscription charges may apply. 

 

∑Adobe FrameMaker (2017 release) allows users to create content that is compliant to popular industry standards such as DITA 1.3 and 1.2 and S1000D.

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