When installing an Adobe application using the Creative Cloud desktop app on Mac, the following errors occurs:

! Installation Failed - Learn More

Screen Shot 2017-03-01 at 1.03.14 PM

If you click "Learn More" a dialog box appears which reads: 

"There was a problem installing [Product Name]

"For more informaiton see the specific error below.

"Installation failed. Errors encountered during installation.(7) More Informaiton"

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If you click "More Information" the following appears: 

Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW006 ...

-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)

----------- Payload: [Product Name] [Product Installaiton File] -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: DW003: Third party payload installer [Product Installaiton File] failed with exit code: 1
-------------------------------------------------------------------------------------

A security certificate in certain versions of Adobe software has expired

The error occurs when you install the following applications from the Creative Cloud desktop app:

  • Adobe Scout CC
  • Lightroom 5

To avoid this error when installing from the Creative Cloud desktop app, follow these guidelines: 

  1. Install the latest versions of Adobe software. For example, if you install Lightroom 6/CC instead of Lightroom 5, the error will not occur. If you would like to install older versions of Lightroom, use the individual installers available here: Install Photoshop Lightroom.
  2. If you would like to install Scout, use the individual installer available here: Download Adobe Scout CC

If you have attempted to install a package which includes the listed items and you have encountered this error, restart you computer before attempting to run another installation package.

This document will be updated when more information is available. 

Additional Information

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