Cloud documents | Common questions

Get answers to common questions about cloud documents, Adobe's new document format.

Cloud documents and other cloud files

What are cloud documents?

Cloud documents are documents created from certain Creative Cloud apps, such as Adobe Photoshop, Adobe Illustrator, Adobe XD, Adobe Fresco, and Adobe Aero. These documents are native to the cloud and have unique advantages, which help you access them seamlessly from apps that support them. With cloud documents, your work is always updated, across every device, wherever you are.

For an introduction to cloud documents, see What are cloud documents.

Can I use cloud documents offline?

Yes, you can use your cloud documents offline. You must open a cloud document before you can use it offline. Learn how to set up cloud documents to use offline.

All cloud documents are available from the Home screen of your Creative Cloud app, even when you are offline. Once you are back online, your cloud documents are synced and the most recent version is available on all your devices and the Creative Cloud website.

Can I save cloud documents to Creative Cloud Libraries?

You can't save cloud documents to Creative Cloud Libraries. Cloud documents are a native file type and are accessible online or offline directly from within your app or through the Creative Cloud website. For more information, See Difference between cloud documents and other Creative Cloud files.

Can I share and collaborate on a cloud document?

You can collaborate with your teammates by inviting them to edit cloud documents directly from Photoshop, Illustrator, Adobe XD, and Adobe Fresco or the Creative Cloud website

For Photoshop, Illustrator, Adobe Aero, and Adobe Fresco, you can also generate a link to your cloud document and share it with other stakeholders. You can share the files from the Creative Cloud website and the Creative Cloud desktop app. (Select the file and then select Share or Get link.)

What is the difference between cloud documents and other Creative Cloud files?

How do I keep my cloud files organized?

You can organize all your assets stored in the cloud using the Creative Cloud website or through the Creative Cloud desktop app. Find options to manage your files in the Files tab:

Creative Cloud website

Creative Cloud desktop app

Select Files

Select Files

Saving documents and storage

Where are my cloud documents stored?

Your cloud documents are stored in Creative Cloud. You can easily access them from your app, on the web, or from the Creative Cloud desktop app.

  • From the app: On the Home screen, select either Your Files or FilesYour files.
  • On the web: Go to https://assets.adobe.com/cloud-documents.
  • From the Creative Cloud desktop app: Go to the Files tab and select Your files in the left sidebar.

How does autosave work in cloud documents?

With cloud documents, you don't have to keep saving your documents; your documents are automatically saved as you work on them. A new version is created each time a document is auto-saved. You can easily find and restore previous versions from the Creative Cloud website.

Can I convert a non-cloud document to a cloud document?

Yes, you can easily save or convert a non-cloud document as a cloud document. See Create or convert files to cloud documents.

Is there a limit to the number of cloud documents I can save?

No, you are only limited by the amount of Creative Cloud storage you have.

Do cloud documents shared with me count toward my Creative Cloud storage quota?

Cloud documents shared with you don't count toward your storage quota. Only your saved cloud documents are included in your storage quota. 

Known issues and limitations

Issue

Workaround

When working with Cloud documents in Photoshop desktop, you may encounter the following issues or errors:

  • Unable to create or save a cloud document.
  • The home screen shows an empty list of recent documents, or a 'Something went wrong' message appears.
  • A dialog with 'Cloud document is not available' or a dialog that says 'Your version of CoreSync is incompatible with this version of Photoshop' appears.

Creative Cloud sync requires an update or is not running correctly. For complete troubleshooting steps, see Unable to create or save a cloud document.

When saving a Photoshop file as cloud document, the dialog to maximize compatibility is not displayed. 

This is an expected behavior. The dialog to maximize compatibility is displayed only while saving a document to computer's your local drive. 

You can't export a cloud document as PSD when the document size exceeds 2 GB.

Save a copy as a TIFF or as a PSB file

You encounter an error when working with cloud documents.

See Solve Cloud Document Errors to find the solution for your cloud document error code

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