Troubleshooting & help
Adobe Technical Communication Suite combines Adobe FrameMaker, Adobe RoboHelp, Adobe Captivate (2019 release), Adobe Acrobat DC*, and Adobe Presenter 11.1. Get more information about the 2019 release in the Technical Communication Suite FAQ.
Getting started with a subscription is fast and easy: Go to our buying guide page and choose your product and plan, and then complete the purchase. Immediately after purchase, check your email for a message from Adobe with a link to download your software. After you download the product, double-click the installer and follow the onscreen instructions to install your product and start your subscription.
Yes! You can download a trial version from the Adobe Downloads page. You'll need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see this article on installing a trial. If you have problems with the trial download, see this troubleshooting guide for solutions.
You can install Adobe Technical Communication Suite apps on up to two computers. If you want to install an app on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Adobe apps. If you need five or more licenses, consider purchasing a volume licensing plan.
You can cancel your subscription from your accounts page on adobe.com or by contacting Adobe Support. If you cancel within 14 days, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation. You will not have access to your subscription software after you cancel. For more information, see Subscription and pricing in the Technical Communication Suite FAQ.