Troubleshooting & help
Adobe Technical Communication Suite combines Adobe FrameMaker, Adobe RoboHelp, Adobe Captivate, and Adobe Acrobat *. Get more information about the September 2022 release in the Technical Communication Suite FAQ.
Each application in Adobe Technical Communication Suite has its own Support page on adobe.com. See the pages for FrameMaker, RoboHelp, Captivate, and Acrobat for links to the user guides, tutorials, forums, and top troubleshooting docs.
There are pre-defined templates that are available in the Admin Console to create packages for Adobe Technical Communication Suite. For more details, see Adobe Templates for Packages.
For the installer and the supporting documents, visit the Download Technical Communication Suite page.
Getting started with a subscription is fast and easy: Go to our buying guide page and choose your product and plan, and then complete the purchase. Immediately after purchase, check your email for a message from Adobe with a link to download your software. After you download the product, double-click the installer and follow the onscreen instructions to install your product and start your subscription.
Yes! You can download a trial version from the Adobe Downloads page. You'll need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see this article on installing a trial. If you have problems with the trial download, see this troubleshooting guide for solutions.
You can install Adobe Technical Communication Suite apps on up to two computers. If you want to install an app on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Adobe apps. If you need five or more licenses, consider purchasing a volume licensing plan.
Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.
You can update your credit card information from your accounts page on adobe.com. See Payment in the Adobe Store | Online order and payment FAQ.
You can convert the 30-day trial version of Adobe Technical Communication Suite into a subscription by purchasing a license from adobe.com. For any queries, you can reach us at firstname.lastname@example.org.
You can cancel your subscription from your accounts page on adobe.com or by contacting Adobe Support. If you cancel within 14 days, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation. You will not have access to your subscription software after you cancel. For more information, see Subscription and pricing in the Technical Communication Suite FAQ.
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