Troubleshooting & help
How is RoboHelp (2019 release) different from RoboHelp Classic (2019 release)?
The RoboHelp (2019 release) installer installs both RoboHelp (2019 release), an all-new application for creating and publishing content, and RoboHelp Classic (2019 release), which retains the experience of older versions of RoboHelp with updates. You can migrate existing RoboHelp projects to RoboHelp (2019 release). However, once you migrate and edit the projects, those projects cannot be imported back to older versions or RoboHelp Classic (2019 release).
When I click Contact Us, my product isn't listed. How do I contact support?
How do I create a project?
Can I import a Word document into a project?
How do I import videos from YouTube or Vimeo?
Where can I find additional resources?
Download & install
Where can I buy Adobe RoboHelp (2019 release)?
You can buy RoboHelp (2019 release) through the online Adobe Store or by calling: +1-866-647-1213 (Monday to Friday, 8 AM ET – 5 PM ET). Learn about other ways to buy RoboHelp (2019 release), including buying through authorized resellers or purchasing with education or government discounts. For more information on purchasing options, see the RoboHelp FAQ.
Why won't RoboHelp download?
Can I download a trial copy of RoboHelp?
How do I retrieve my Adobe ID or password?
Can I install RoboHelp on another computer?
How can I change my password?
How can I change my credit card info?
My subscription has expired. How do I renew it?
If your subscription expires or is stopped for any reason (for example, due to an expired credit card), you are notified by email, and your software displays an alert that your subscription has ended. If it has been less than six months since the subscription ended, click the Renew button displayed with the alert to enter the information required to restart your subscription.
How do I cancel my subscription? Can I still use the software I have?
You can cancel your subscription by contacting Adobe Support. If you cancel within 14 days, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation. You will not have access to your subscription software after you cancel. For more information, see Subscription information and pricing in the RoboHelp FAQ.