Known issues in Adobe Media Encoder

This document provides information on the list of known issues in the Adobe Media Encoder.

June 2022 Release (Version 22.5)

  • Media Encoder hangs when you try to close the application after pausing the queue.
  • Media Encoder hangs when you try to stop the queue after pausing it.
  • Media Encoder is unable to publish videos directly to Facebook. The login to Facebook may fail. Even if the login is successful, the upload will be rejected by Facebook. As a workaround, media should be exported to the local computer and then uploaded via the Facebook website.

April 2022 Release (Version 22.3.1)

Rendering issues

In Premiere Pro or Media Encoder on M1 Pro, M1 Max and M1 Ultra systems, the following errors can result when rendering to ProRes 4444 and ProRes 4444XQ codec variants with Alpha channel.

Error compiling movie in Adobe Media Encoder
Error compiling movie in Adobe Media Encoder

The temporary workaround for this issue is to disable ProRes Hardware encoding using the Media preferences dialog (Preferences > Media).

  1. Deselect the Enable ProRes hardware-accelerated encoding, if available option. It is checked by default.
  2. Select OK and retry render.
The Media preferences dialog box
The Media preferences dialog box

Adobe Stock and Adobe Media Encoder

Adobe Stock is no longer available as a publish destination. To work around this issue, directly upload the video to the Adobe Stock website. For more information, see Upload your content.

December 2021 Release (Version 22.1.1)

If Premiere Pro or Media Encoder is experiencing out-of-memory errors on M1-based Macs, adjusting the amount of memory allocated to Adobe applications may help decrease or eliminate the occurrence of these errors. You can try increasing the amount of memory that the operating system uses to achieve a 50% balance between Adobe and other applications/OS.

To work around this issue:

In the memory allocation area in the Memory preferences dialog (Preferences > Memory), it shows the amount of RAM available to Adobe and other applications.

  1. Change the value listed for other applications to represent 50% of the total installed RAM.
  2. Restart Adobe application to activate new memory allocation.
Allocating memory
Allocating memory

July 2021 (version 15.4) release

  • Issue: Publishing media content to Adobe Stock fails with an error message.
    Workaround: Manually upload media content to Adobe Stock servers via SFTP. For more information, see Upload your content on Adobe Stock

May 2021 (version 15.2) release

  • Issue: Stock audio assets in Team Project sequences are offline when added to Adobe Media Encoder's queue from Media Browser
    Workaround: Queue the sequence to Adobe Media Encoder from Premiere Pro instead of importing the Team Project from Media Browser in Adobe Media Encoder.

March 2021 (version 15.0) release

  • Issue: Caption export options are missing for media files with embedded captions
    Workaround: Place media files with embedded captions into a sequence in Premiere Pro and queue the sequence to Media Encoder. Caption export options are available for Premiere sequences.
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