Troubleshooting & help

The Distiller application bundled with the installer needs Visual C runtime libraries to install and run. Sometimes, the Distiller application does not recognize the Visual C runtime libraries even if they are installed on your system. This failure to detect the Visual C runtimes causes the installation of PDF Creation Add-on to fail. A workaround for this issue is available in the Missing Distiller error on saving a document as PDF article. 

There could be multiple reasons for this failure. See Cannot generate PDF of FrameMaker documents or books article for solutions. 

There are pre-defined templates that are available in the Admin Console to create packages for Adobe FrameMaker. For more details, see Adobe Templates for Packages.

Yes! Learn how to map formatting in a Word document to specific FrameMaker tags in this brief tutorial. You can also follow these step-by-step instructions to import Word files.

Visit the FrameMaker Help page for links to tutorials, the user guide, getting started videos, and more.

Full license of Adobe FrameMaker is no longer available for purchase. For individual needs, you can opt for subscription plans via adobe.com.

For enterprises, SMBs, Education and Government segments, one can opt for volume licensing plans like Enterprise Term License Agreement (ETLA) and Value Incentive Program (VIP).

To explore all the buying options, visit the Buying guide page or write to us at techcomm@adobe.com. For more information, see FrameMaker FAQ

Learn how to resolve download issues with FrameMaker and other Adobe apps.

You can buy FrameMaker through the online Adobe Store or by calling: +1-866-647-1213. Learn about other ways to buy FrameMaker, including buying directly from Adobe or through authorized resellers or purchasing with education discounts. You'll need to sign in with an Adobe ID and password to complete the purchase and download the product. For help downloading and installing the app after purchase, see Find downloaded apps and files

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

You can install FrameMaker on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Adobe apps. If you need five or more licenses, request a callback.

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

You can update your credit card information from your accounts page on adobe.com. See Payment in the Adobe Store | Online order and payment FAQ.

You can convert the 30-day trial version of Adobe FrameMaker into a subscription by purchasing a license from Adobe.com. For any queries, you can reach us at techcomm@adobe.com. For more information, see Subscription information and pricing in the FrameMaker FAQ.

You can cancel your subscription from your accounts page on adobe.com or by contacting Adobe Support. If you cancel within 14 days, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation. You will not have access to your subscription software after you cancel. For more information, see Subscription information and pricing in the FrameMaker FAQ.