Troubleshooting & help
If you don't have your original media, you can download Premiere Elements. You need your serial number, Adobe ID, and password to complete the installation. If you have your original discs, see Install Premiere Elements from a DVD.
Yes! You can download a trial version of Premiere Elements. You need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install non-Creative Cloud trial apps.
Sign in to your Adobe account. Under the Password section, select Change for Current Password, and then follow the onscreen instructions.
Forgot your password? Learn how to reset it.
Sign in to your Adobe accounts page with your current Adobe ID and password. Click the Plans & Products tab, and then click View your orders under Order History. Click the order, and then click the printer icon. For more information, see Adobe Store | Online order and payment FAQ.
Choose Clip > Time Stretch in Expert mode. Follow the steps in this article to change clip speed and duration.
Use Shake Stabilizer to automatically stabilize shaky or jerky shots. For information on adjustment options, see Stabilize video footage with Shake Stabilizer.
Yes. Use a Guided Edit to adjust the brightness, contrast, and color in your video clips. The Auto Smart Tone tool automatically fixes dull, dim, or washed-out video. For more information, see Editing frames with Auto Smart Tone.
You can create titles using the library of title themes. Find out how to apply prebuilt animations, swap out text, and customize title themes. For more information, see Motion Titles.
You can specify the duration for all images you import or assign a specific duration to individual still images. Learn how in the article, Set duration for imported still images.
Use the Smart Trim feature to finds and bring together the best scenes based on the style of your video. To learn how to use smart trim, see Smart Trim.
Restart your computer, then try precompiling your project timeline. If the error persists, see "Error compiling movie" during render or export.
Premiere Elements accepts a wide range of video formats. See Supported file formats for a complete list.
If your video plays too fast, stutters, or appears to drop frames, follow the steps in Troubleshoot digital video playback issues.
Due to recent changes in the way Facebook is working with third-party developers, direct upload of photos and videos from desktop products to Facebook is no longer supported. Learn more in Unable to upload photos and videos to Facebook.
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