User Guide Cancel

Reset or change your Adobe password

  1. Creative Cloud User Guide
  2. Introduction to Creative Cloud
    1. Common questions | Creative Cloud
    2. Creative Cloud system requirements
    3. Creative Cloud file sync | Known issues
  3. Download, install, set up, and update
    1. Download Creative Cloud apps
    2. Open Creative Cloud apps
    3. Start workspace
    4. Update Creative Cloud apps
    5. Change the language of your Creative Cloud apps
    6. Uninstall the Creative Cloud desktop app
    7. Uninstall or remove Creative Cloud apps
  4. Manage your account
    1. Convert a Creative Cloud trial to a paid membership
    2. Reset your Adobe password
    3. Change your Adobe plan
    4. Update credit card and billing address
    5. View, download, or email your Adobe invoice
    6. Fix a failed or missed payment
    7. Cancel Adobe trial or subscription
  5. Creative services
    1. Using Adobe Stock in Creative Cloud apps
    2. Using Adobe Fonts in Creative Cloud apps
    3. Creative Cloud Market is no longer available
  6. Collaboration and storage services
    1. What are cloud documents
    2. Cloud documents | Common questions
    3. Create or convert files to cloud documents
    4. Set up cloud documents to use offline
    5. Revert to an earlier version of a cloud document
    6. Share your work for commenting
    7. Why can't I see my cloud documents offline?
    8. Creative Cloud Libraries
    9. Collaborate on Creative Cloud Libraries and folders
    10. Collaboration FAQ
    11. Sync your files using cloud storage
    12. Find how much cloud storage you have
    13. Set sync options
    14. Discontinuation of Creative Cloud Synced files
    15. Download Synced files content
  7. Creative Cloud mobile apps
    1. Common questions | Mobile apps
    2. Adobe Creative Cloud for mobile
  8. Enterprise and teams
    1. Enterprise Learn & Support
    2. Teams Learn and Support
    3. Quick start guide for team members

Learn how to reset a forgotten password or change your existing password.

Reset forgotten password

  1. Enter your email address and select Continue.

    Select continue.

    Note:

    If you've set up two-step verification in your account, you're prompted to enter a verification code when attempting to update your password. 

  2. Select Reset your password.

    Reset your password.
    Reset your password.

  3. Enter the code sent to your email address or phone number.

    Verify your identity
    Verify your identity

  4. In the Update your password screen, enter your new password twice to confirm, then select Update password.

    Update password
    Update your password

    You've successfully updated your password.

Can't find an email containing the code?

If you can't find the email from Adobe in your inbox, check your spam or junk folder. If you still can't find it, see Didn't receive expected email from Adobe.

Don't have access to your email address?

To update your email address, see Edit Adobe account personal profile

Change existing password

To ensure the security of your account and data, it is a good idea to periodically change your account password.

  1. In the Password section, select Change.

    Password section

    You may be prompted to enter your password again.

  2. Enter your new password twice to confirm, and then select Update Password.

    Update password
    Update your password

Need to update your email address or phone number?

To change your email address or phone number, see Edit Adobe account personal profile.  

 Adobe

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Adobe MAX 2024

Adobe MAX
The Creativity Conference

Oct 14–16 Miami Beach and online

Adobe MAX

The Creativity Conference

Oct 14–16 Miami Beach and online

Adobe MAX 2024

Adobe MAX
The Creativity Conference

Oct 14–16 Miami Beach and online

Adobe MAX

The Creativity Conference

Oct 14–16 Miami Beach and online