Easily change your password or contact info, update your credit card, change your Adobe ID email address, edit your account settings, and more.

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Welcome to Adobe!

An Adobe ID is your ticket to a secure and personalized experience with Adobe apps and services. Your purchases, membership, updates, and trials of Adobe apps and services are all managed through your Adobe ID. You can also use your Adobe ID to register your products, track orders, contact Adobe Support, and participate in Adobe forums and events.

It's easy to remember your Adobe ID. It's the unique email address you first used when you started your membership, or purchased an Adobe app or service. If you used your social (Facebook or Google) account to create your Adobe ID account, your Adobe ID is the same as the email address associated with your social account.

Note:

Having trouble signing in, or forgot your Adobe ID or password? See Adobe ID account and sign-in troubleshooting.

Create an Adobe ID

If you don’t already have an Adobe ID, first create one. To learn how to create your free Adobe ID, see Create or update your Adobe ID.

Access your Adobe ID account

You can access your Adobe ID account in two ways: online via Adobe.com or through your Creative Cloud desktop app. For more information, see Access your Adobe ID account.

Forgot your Adobe ID?

Update your credit card and billing information

For information on how to update your credit card and billing information, see Update your credit card and billing information.

Troubleshoot issues with credit card or payments

Issue Solution
Can't change credit card information

The following issues can occur when you try to change your payment information:

  • The Edit Payment link is not visible.
  • A blank form shows up when you click the Edit Payment link.
  • You are not able to save your updated credit card information. 

Try the following solutions:

  • Check that you are signed in with the Adobe ID (email) that is associated with your Creative Cloud subscription.
  • Check that cookies are enabled in your browser.
  • If you still can't change your card information, try signing in with a different browser.

If your issue is not resolved, contact us.

Payment failed/declined See Fix a failed or missed payment.
Missed payment See Fix a failed or missed payment.

Change payment method between credit card and PayPal

To learn how to switch between a credit card and PayPal, see Update credit card or payment information.

Manage your Adobe ID account

  1. Access your Adobe ID account, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account. 

  2. Use the tabs at the top of the page to review your plans and products, change your email and contact information, change your password, update your name and other profile information, or your communication preferences.

    For step-by-step instructions, choose from the options below.

Change or reset your password

For information on how to change, reset, or update your Adobe ID password, see Change or reset your password.

Change Adobe ID email address

You can change the email address you use for your Adobe ID. See Create or update your Adobe ID.

Add phone for account recovery

You can use your phone to reset the password for your account. See Use your phone number for account recovery.

Change address or phone number

You can change the mailing address or telephone number associated with your Adobe ID account. To do so, follow these steps:

  1. Access your Adobe ID account, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account. 

  2. In the navigation bar at the top of the Manage Account page, click Communication.

  3. Change your account information as needed.

  4. Make your changes, and then click Save.

    Note:

    To change the country associated with your Adobe ID, see Change the country associated with your Adobe ID.

Use 2-step verification to strengthen account security

2-step verification (also known as 2-factor authentication or 2FA) adds an extra layer of security to your account. With 2-step verification, while signing in, a verification code is required in addition to your Adobe ID account password. You can choose to receive this code on your mobile phone number or on the email address associated with your account. 

You can also set up an authenticator app, such as Adobe Authenticator or Google Authenticator, to generate a verification code. Adobe Authenticator also supports push notification so you can simply approve the notification on your iOS or Android phone or your connected smartwatch to sign in.

2-step verification is optional, but is recommended for strengthening the security of your Adobe ID account. You can deactivate 2-step verification any time after you activate it. 

Note:

To activate 2-step verification, you must provide a mobile phone number. 

Activate 2-step verification

To activate 2-step verification, follow these steps:

  1. Access your Adobe ID account, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account. 

  2. In the navigation bar at the top of the Manage Account page, click either Security & Privacy or Profile, depending on the option you see.

  3. Do one of the following, depending on the option you see:

    • In the 2-Step Verification section, click Manage
    • In the left pane, click Password and Security. Then, in the Two-step Verification section, click Activate.
  4. Follow the onscreen instructions to activate 2-step verification.

  5. A message is displayed confirming that you have activated 2-step verification for your account.

    While signing in, you are prompted to enter a verification code sent to your mobile phone, in addition to your Adobe ID password.

Authenticate via Time-based One-Time Password algorithm (TOTP)

In this authentication system, in addition to using your Adobe credentials, you use a one-time password generated by an application on your device to sign in. Such applications are known as authenticator apps—for example, Adobe Authenticator, Google Authenticator, or other similar apps that generate a TOTP. For more information on TOTP, see this Wikipedia article.

About Adobe Authenticator

Adobe Authenticator, in addition to generating a verification code, also sends a notification to your Android or iOS phone, and any connected smartwatch. You can accept the notification prompt to sign in to your account without having to type a verification code.

For more information, see Use Adobe Authenticator for 2-step verification.

adobe_authenticatorapp

Set up TOTP-based authentication

  1. Install an authenticator app (such as Adobe Authenticator or Google Authenticator) on your device.

  2. If you have not already enabled 2-Step Verification, enable it as explained in Enable 2-Step Verification.

  3. If you are not already signed in, access your Adobe ID account, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account.

  4. In the navigation bar at the top of the Manage Account page, click either Security & Privacy or Profile, depending on the option you see. 

  5. Do one of the following, depending on the option you see:

    • In the 2-Step Verification section, click Manage
    • In the left pane, click Password and Security. Then, in the Two-step Verification section, click Manage.

    Note:

    If you do not see the Manage button, first set up 2-Step verification as explained in Enable 2-Step Verification

  6. Do one of the following, depending on the option you see:

    • Click Setup a code generator app.
    • Click the Setup button next to Authenticator app.
  7. Use your device to scan the QR code displayed on the following screen. Alternatively, you can enter the key displayed on the screen.

    Scan the QR code
    Scan the QR code

    The authenticator app generates a code for pairing with your Adobe account.

  8. Open your authenticator app.

    • If you are using Adobe Authenticator, click Scan Code. After the barcode is scanned, enter the code to pair your Adobe id with your device.
    App pair code
    App pair code
    • If you are using another app, add a new account/profile. The process depends on your authenticator app. For example, in the Google Authenticator app, tap the + button.
    Add profile in the authenticator app
    Add profile in the authenticator app
  9. In the following screen, enter the code from the app, and then click Verify.

    Code from the authenticator app
    Code from the authenticator app
  10. Once the code is verified, a confirmation is displayed. 

    Confirmation message
    Confirmation message

Use 2-Step Verification to sign in

For more information on entering the code while signing in, and troubleshooting any issues, see 2-Step Verification: Keeping your account secure.

Use 2-Step verification for older products

Some older products do not support 2-step verification through a verification code sent to your mobile phone or email address. To use 2-step verification for these products, you must use an authenticator app such as Adobe Authenticator or Google authenticator. For more information, see Use 2-step verification for older products.

Deactivate 2-Step Verification

To deactivate 2-Step verification, follow these steps:

  1. Access your Adobe ID account, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account. 

  2. In the navigation bar at the top of the Manage Account page, click either Security & Privacy or Profile, depending on the option you see. 

  3. Do one of the following, depending on the option you see:

    • In the 2-Step Verification section, click Deactivate
    • In the left pane, click Password and Security. Then, in the Two-step Verification section, click Deactivate.
  4. You are prompted to confirm if you want to deactivate 2-Step Verification.

    Click Deactivate

2-Step Verification gets deactivated for your account. You are not prompted for a verification code while signing in. 

You can reactivate 2-Step Verification any time as explained in Activate 2-Step Verification.

Edit your personal profile

  1. Access your Adobe ID account, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account. 

  2. In the navigation bar at the top of the Manage Account page, click Profile.

  3. Change your profile name, profile photo, your name for Adobe Community forums, or your company name, and click Save.

Update communication preferences

  1. Access your Adobe ID account, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account. 

  2. In the navigation bar at the top of the Manage Account page, click Communication.

  3. Select the appropriate options, and click Save.

Update notification settings

You can change the settings for the email notifications that you receive for comments or annotations that are added to:

  • Shared XD prototypes
  • Shared documents in Document Cloud

Follow these steps:

  1. Access your Adobe ID account, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account. 

  2. In the Communication section, find Notification settings or Notifications, depending on the option you see. 

  3. For XD notifications, you can choose to:

    • Receive notification emails for every comment
    • Receive a daily consolidated email with all comments
    • Turn off notifications

    For Document Cloud notifications, you can choose to:

    • Receive notification emails for each comment or annotation
    • Receive a daily consolidated email with all comments or annotations
    • Turn off notifications

Revoke access to third-party apps

If you have allowed third-party applications to access your Adobe ID account information, such as email or Creative Cloud files, you can revoke access. Follow these steps:

  1. Access your Adobe ID account, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account. 

  2. Do one of the following, depending on the option you see:

    • In the navigation bar at the top, click Security and Privacy. In the Connected Applications section, click Manage.
    • In the Profile section, click Connected accounts.
    revoke_access
  3. Use the options in the Connected Applications section to revoke authorization for applications that you no longer want to have access to your Adobe account information.

How to contact us for your account-related queries?

If you still need help with your Adobe ID account, you can contact us:

  1. Make sure that you are signed in to your Adobe ID account online, and that cookies are enabled in your browser. 

  2. Navigate to the contact us page.

  3. Select from the available contact options.

FAQ

I can no longer access the email with which I signed up

I forgot my Adobe ID

I have multiple Adobe IDs

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