Launch Premiere Pro or After Effects. Do not open any projects; stay on the home screen.
Newly released DirectX display technology in Premiere Pro 15.2 and After Effects 18.2 has incompatibilities with old drivers on some Windows machines with NVIDIA Graphics Cards.
If you are running Premiere Pro 15.2 or After Effects 18.2 on a Windows laptop with an NVIDIA Graphics Card and you have old NVIDIA drivers, you may experience issues.
These issues may include instability during application launch or during your editing workflow. Some users are experiencing an application crash while performing the following actions: preview and playback, using effects and transitions, importing media, and general editing workflows.
Update the NVIDIA drivers to the latest version for your system. Follow the instructions in the report or see: How to install NVIDIA Drivers.
We have identified issues with NVIDIA drivers between 220.127.116.1108 (also known as 441.08) and 18.104.22.16867 (also known as 451.67). See detailed list of driver and hardware below. If you are using any combination of machine, GPU and driver version on these lists, we strongly recommend that you update your driver.
Previous versions of Premiere Pro and After Effects, Mac systems, and other GPUs are not affected.
Acer Predator PH315-52
Dell Inc. XPS 15 9560
Dell Inc. G3 3590
Microsoft Corporation Surface Book 2
SAMSUNG ELECTRONICS CO., LTD. 950QCG
Acer Predator PH315-51
Micro-Star International Co., Ltd. GF65 Thin 9SEXR
Acer Aspire A515-54G
ASUSTeK COMPUTER INC. GL553VD
Razer Blade 15 Base Model (Early 2020) - RZ09-0328
SAMSUNG ELECTRONICS CO., LTD. 800G5M/800G5W
ASUSTeK COMPUTER INC. ROG Strix G531GT_G531GT
Micro-Star International Co., Ltd. GF75 Thin 10SER
Acer Nitro AN515-51
ASUSTeK COMPUTER INC. GL753VE
Micro-Star International Co., Ltd. GE75 Raider 10SE
Acer Nitro AN515-52
Acer Predator G3-571
Dell Inc. G5 5590
NVIDIA GeForce GTX 1050
NVIDIA GeForce GTX 1650
NVIDIA GeForce RTX 2060
NVIDIA GeForce GTX 1060
NVIDIA GeForce MX250
NVIDIA GeForce GTX 1660 Ti
NVIDIA GeForce GTX 1050 Ti
NVIDIA GeForce RTX 2070 with Max-Q Design
NVIDIA GeForce MX230
NVIDIA GeForce MX110
NVIDIA GeForce MX150
NVIDIA GeForce MX350
NVIDIA GeForce GTX 1650 Ti with Max-Q Design
NVIDIA GeForce GTX 960M
NVIDIA GeForce GTX 1660 Ti with Max-Q Design
NVIDIA GeForce 940MX
NVIDIA GeForce GTX 1650 with Max-Q Design
NVIDIA GeForce MX330
NVIDIA Quadro M1200
NVIDIA Quadro P3200