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Allocate products to child organizations

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Learn how global administrators can distribute resources to child organizations, enabling effective resource management and user assignment within each organization.

In the Global Admin Console, go to the Product Allocation tab, and select a product to allocate to the child organizations.

Part of the process of distributing and administration of Adobe products across organizations is the partitioning of resources purchased into resource allocations across the organizations to be managed. Administration of product resources can be distributed to other organizations by giving all or just some of the resource. Not all resources of all products can be so allocated. Sometimes, products are not distributable to other organizations. Such products are listed in the Product Allocation tab, but there are no controls for them to be added to other organizations.

Caution:

You cannot allocate products to a child organization from a contract that has expired, or if the organization is in inactive state. Learn more about contract expiry, or contact your company's administrator for assistance to prevent the users on the child organization from losing access to their Adobe apps and services.

Pooled storage

We are in the process of migrating customers to the new pooled storage model. Once your organization is migrated, you will see the following changes:

  • Global administrators gain access to storage quota and usage across the hierarchy​ and can allocate storage to organizations using the Product Allocation tab in the Global Admin Console.
  • System administrators and storage administrators have full control and visibility of storage across the organization. They can track and manage storage using the Storage tab in Adobe Admin Console.

With the updates to Adobe Creative Cloud storage, the storage quotas are flexible for end users up to the amount of storage purchased by the organization. Learn more.

Allocate products

The Product Allocation tab in the Global Admin Console shows allocation units for products you have purchased across the organization hierarchy. As a global administrator, you can allocate these product resources to another organization in the organization tree specifying the quantity to be allocated. As a global viewer, you can see and export the data, but cannot update anything.

To allocate products to an organization, do the following:

  1. Sign in to the Global Admin Console and navigate to Product Allocation.

  2. Select a Product from the drop-down list to see how it is allocated to different organizations.

    If an organization does not presently have a product, + appears.

    Note:

    If the child organization already has a purchase contract, product allocation may be limited from the parent to this child organization. Learn more.

  3. To allocate the product, select the Add + icon for the relevant organization.

    Some products include more than one allocatable resource, in which case, several resources are listed in the dialog box and values must be provided for each of them. For example, Adobe Stock can include Adobe Stock Image credits and premium credits.

    Product allocation -Adobe Stock

  4. In the dialog box that appears, specify the quantity of the product.

  5. Select Save.

  6. To allow or disallow overallocation of a resource, select the relevant toggle.

    Over-allocation

  7. Select Review Pending Changes after you are done allocating resources. After reviewing, select Submit Changes to execute them.

Allocate and distribute Adobe Acrobat Sign user licenses or transactions

The Global Admin Console gives you the ability to allocate and distribute Acrobat Sign user licenses or transactions across the organizational hierarchy. Each organization within the hierarchy with Acrobat Sign licenses or transactions allocated creates its own discrete Acrobat Sign account.

  • Each Acrobat Sign account created is independent and siloed in terms of administration and content.
  • Each Acrobat Sign account is unaware of the existence of other Acrobat Sign accounts created, for example, parent/sister organizations.

Learn more about managing Adobe Acrobat Sign in the Admin Console.

To manage authentication add-ons such as Knowledge-based Authentication (KBA) and Phone Authentication (PA), contact your Adobe representative or Customer Success Manager.

Limitations on product allocation

Allocation from a parent organization to a child organization is limited in the following cases:

  • If both the organizations have different contracts with the product that you are trying to allocate existing on both, mixing the same offer between contracts is not allowed.
  • If both the organizations have the same contracts, you can request to allow the allocation of a product by contacting your Adobe representative or submitting a support case specifying that the Product Allocation in Global Admin Console is blocked.

Overallocation

As a global administrator, you can allow Overallocation of resources.

An allocation policy associated with the product and organization indicates whether overallocation is allowed.

Overallocation allows granting more product resources to a child organization than is available in the parent organization. It is useful when allocations are approximate, and the administrator does not want to be burdened with keeping the resource allocations adding up.

If overallocation is disabled for a product resource in an organization, then the sum of child grants cannot exceed the parent grant. Requests to overallocate a resource marked with overallocation disabled are not executed.

When overallocation toggle is switched from enabled to disabled, the grant values must be adjusted to eliminate overallocation before grant updates can be executed, if an overallocation situation is present in the grant quantities of a resource.

Over-allocation

Expired contracts in the hierarchy

You cannot allocate products to a child organization from an ETLA contract that has expired. In-app banners and notifications such as the following, on the Overview and Product Allocation pages will indicate clearly when the contract on one or more child organizaiton, is going to expire, has expired, or is inactive.

Contract expiry on the Global Admin Console

Caution:

Once an ETLA contract that is part of the hierarchy is inactive, the products are removed from the Overview and Product Allocation pages.

Learn more about contract expiry, or contact your company's administrator for assistance to prevent the users on the child organization from losing access to their Adobe apps and services.

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