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  1. Adobe Enterprise & Teams: Administration guide
  2. Plan your deployment
    1. Basic concepts
      1. Licensing
      2. Identity
      3. User management
      4. App deployment
      5. Admin Console overview
      6. Admin roles
    2. Deployment Guides
      1. Named User deployment guide
      2. SDL deployment guide
      3. Deploy Adobe Acrobat 
    3. Deploy Creative Cloud for education
      1. Deployment home
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      11. Integration with Canvas LMS
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      13. Configuring SSO for District Portals and LMSs
      14. Add users through Roster Sync
      15. Kivuto FAQ
      16. Primary and Secondary institution eligibility guidelines
  3. Set up your organization
    1. Identity types | Overview
    2. Set up identity | Overview
    3. Set up organization with Enterprise ID
    4. Setup Azure AD federation and sync
      1. Set up SSO with Microsoft via Azure OIDC
      2. Add Azure Sync to your directory
      3. Role sync for Education
      4. Azure Connector FAQ
    5. Set up Google Federation and sync
      1. Set up SSO with Google Federation
      2. Add Google Sync to your directory
      3. Google federation FAQ
    6. Set up organization with Microsoft ADFS
    7. Set up organization for District Portals and LMS
    8. Set up organization with other Identity providers
      1. Create a directory
      2. Verify ownership of a domain
      3. Add domains to directories
    9. SSO common questions and troubleshooting
      1. SSO Common questions
      2. SSO Troubleshooting
      3. Education common questions
    10. Set up Frame.io for enterprise
      1. Adobe Admin Console for Frame.io enterprise users
      2. Manage Frame.io account roles
      3. Automate your setup using Frame.io server-to-server support
  4. Manage your organization setup
    1. Manage existing domains and directories
    2. Enable automatic account creation
    3. Domain Enforcement for restricted authentication
    4. Set up organization via directory trust
    5. Migrate to a new authentication provider 
    6. Asset settings
    7. Authentication settings
    8. IP-based access control
    9. Privacy and security contacts
    10. Console settings
    11. Manage encryption  
  5. Manage users
    1. Overview
    2. Manage administrative roles
    3. Manage user roles
    4. Manage Frame.io account roles
    5. User management strategies
      1. Manage users individually   
      2. Manage multiple users (Bulk CSV)
      3. User Sync tool (UST)
      4. Microsoft Azure Sync
      5. Google Federation Sync
    6. Assign licenses to a Teams user
    7. Manage your team in Creative Cloud desktop app
    8. Add users with matching email domains
    9. Change user's identity type
    10. Manage user groups
    11. Manage directory users
    12. Manage exception list for domain enforcement
    13. Manage developers
    14. Migrate existing users to the Admin Console
    15. Migrate user management to the Admin Console
    16. Migrate Frame.io user management to the Admin Console
  6. Manage products and entitlements
    1. Manage products and product profiles
      1. Manage products
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      4. Manage automatic assignment rules
      5. Entitle users to train Firefly custom models
      6. Review product requests
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      8. Manage app integrations
      9. Manage product permissions in the Admin Console  
      10. Enable/disable services for a product profile
      11. Single App | Creative Cloud for enterprise
      12. Optional services
    2. Manage Shared Device licenses
      1. What's new
      2. Deployment guide
      3. Create packages
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      6. Licensing toolkit
      7. Shared Device Licensing FAQ
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    1. Adopt global administration
    2. Select your organization
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    8. Update organization policies
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    10. Allocate products to child organizations
    11. Execute pending jobs
    12. Download audit logs and export reports
    13. Export or import organization structure
  8. Manage storage and assets
    1. Storage
      1. Manage enterprise storage
      2. Adobe Creative Cloud: Update to storage
      3. Manage Adobe storage
    2. Manage projects
    3. Asset migration
      1. Automated Asset Migration
      2. Automated Asset Migration FAQ  
      3. Manage transferred assets
    4. Reclaim assets from a user
    5. Student asset migration | EDU only
      1. Student File Transfer admin guide
      2. Student File Transfer FAQ
  9. Manage services
    1. Adobe Stock
      1. Adobe Stock credit packs for teams
      2. Adobe Stock for enterprise
      3. Use Adobe Stock for enterprise
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    2. Custom fonts
    3. Adobe Asset Link
      1. Overview
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      3. Configure Adobe Experience Manager Assets
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      6. Adobe Asset Link for XD
    4. Adobe Acrobat Sign
      1. Set up Adobe Acrobat Sign for enterprise or teams
      2. Adobe Acrobat Sign - Team feature Administrator
      3. Manage Adobe Acrobat Sign on the Admin Console
  10. Deploy apps and updates
    1. Overview
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    2. Create packages
      1. Package apps via the Admin Console
      2. Create Named User Licensing Packages
      3. Manage pre-generated packages
        1. Manage Adobe templates
        2. Manage Single-app packages
      4. Manage packages
      5. Manage device licenses
      6. Serial number licensing
    3. Customize packages
      1. Customize the Creative Cloud desktop app
      2. Include extensions in your package
    4. Deploy Packages 
      1. Deploy packages
      2. Deploy Adobe packages using Microsoft Intune
      3. Deploy Adobe packages with SCCM
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      5. Install products in the Exceptions folder
      6. Uninstall Creative Cloud products
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    5. Manage updates
      1. Change management for Adobe enterprise and teams customers
      2. Deploy updates
    6. Adobe Update Server Setup Tool (AUSST)
      1. AUSST Overview
      2. Set up the internal update server
      3. Maintain the internal update server
      4. Common use cases of AUSST   
      5. Troubleshoot the internal update server
    7. Adobe Remote Update Manager (RUM)
      1. Release notes
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    8. Troubleshoot
      1. Troubleshoot Creative Cloud apps installation and uninstallation errors
      2. Query client machines to check if a package is deployed
  11. Manage your Teams account
    1. Manage your organization's contracts and agreements
    2. Complimentary membership for team members
    3. Update payment details
    4. Manage invoices
    5. Change contract owner
    6. Change your plan
    7. Change reseller
    8. Cancel your plan
    9. Purchase Request compliance
  12. Renewals
    1. Teams membership: Renewals
    2. Enterprise in VIP: Renewals and compliance
  13. Manage contracts
    1. Automated expiration stages for ETLA contracts
    2. Switching contract types within an existing Adobe Admin Console
    3. Manage enterprise trials and special offers
    4. Complimentary membership for team members
    5. Creative Cloud for enterprise - free membership
    6. Frame.io and Creative Cloud for teams and enterprise plans
    7. Value Incentive Plan (VIP) in China
    8. VIP Select help
  14. Reports & logs
    1. Audit Log
    2. Assignment reports
    3. Content Logs
  15. Get help
    1. Contact Adobe Customer Care
    2. Support options for teams accounts
    3. Support options for enterprise accounts
    4. Support options for Experience Cloud

Applies to enterprise & teams.

Learn how system admins and storage admins can manage Adobe Creative Cloud storage, monitor usage, generate reports, and apply retention controls to inactive user content.

Note

We are in the process of migrating customers to the new pooled storage model. When your organization has been migrated, you will see the Storage tab in the Admin console.

Go to the Storage tab in the Adobe Admin Console to start managing your organization’s storage.

Go to the Admin Console

Adobe storage management helps enterprise and teams administrators monitor usage, control storage growth, and maintain compliance across Creative Cloud users. Using the Adobe Admin Console, you can view storage usage, generate storage reports, manage user folders, and take action to reclaim or delete content as needed.

Storage overview

The Storage overview page provides complete visibility of quota usage. It provides information on the total storage allocated for the organization, the amount of storage consumed, and the available balance. The page also provides a snapshot of the top consumers of quota, including the quota allocated and the percentage of the quota consumed. You can also choose to view the entire list of users along with the storage quota used by each user. The storage consumption graph displays the following information:

  • Individual user folders: Quota used by all users, irrespective of whether they are active or inactive.
  • Shared storage: Quota used by Creative Cloud libraries.
  • Others: Quota used by storage reports and the ZIP folders. When a user is removed from the organization, the user’s content is added to a ZIP folder. You can remove a user’s ZIP folder when you permanently delete the user from the Inactive Users tab.

Storage repository

All user-uploaded content is stored in a storage repository owned by the organization. By default, this repository uses the same name as your organization in the Admin Console. When users share libraries across organizations, the repository name helps them identify which organization they’re sharing with.

To make the repository name clearer, update your organization name.

View shared storage

View, search, delete, and view details of shared folders. Shared folders are used to store Creative Cloud libraries, allowing them to be automatically shared with all users within the organization. Creative Cloud Libraries accelerate work by reducing clicks in the creative process, making it easy for designers to use the right assets and for organizations to control the use of assets. Learn more about Creative Cloud Libraries for business.

View details of shared folders

As an administrator, you can view details of shared folders, including information about end users and folder paths in the Asset library.

  1. Select the folder for which you want to view details.

  2. Select Details to view the folder details.

Manage individual user folders

The Individual user folders page includes the Active Users and Inactive Users tabs. The Active Users tab lists the folders of end users that are currently in the system. The Inactive Users tab lists folders of users that are no longer in the system. You can view details of folders in either category. You can also permanently delete folders of inactive users.

View details of user folders

  1. Depending upon the type of user, open the relevant tab.

  2. Select the desired folder.

  3. Select Details to review the folder details in the right pane.

Delete folders of inactive users

You can remove an inactive user folder permanently from the list of folders in the Inactive Users tab. Before permanently deleting a folder, you can transfer the contents to an active user and verify that the user has successfully claimed the content. Once permanently deleted, the content cannot be restored.

  1. Select a folder in the Inactive Users list.

  2. Click Permanently Delete.

  3. From the list of options, choose one of the following, and then select Next:

    • Share content now: Folder content is sent through email to a designated user. If you choose this option, specify the email address of the designated user who receives the content.
    • Share content later: The folder content remains in the Inactive User tab until it's permanently deleted.
    • Permanently delete content: The folder is permanently deleted with no option to share the content.

    For more information, see Reclaim assets from a user.

    Image displays the "Remove user" screen with options for removing a user. It shows "Jane Doe" as the user to be removed and provides choices to "Transfer content now", "Transfer content later", or "Permanently delete content".

  4. Click Permanently Delete again to confirm the action.

Set content retention policy for inactive users

You can define how long content from inactive users is retained before it’s permanently deleted. After the retention period ends, the system automatically removes the content to help maintain compliance and free up storage.

  1. On the Individual user folders page, select Retention policy setting.

  2. Select how long to keep inactive user folders.
    Choose Retain permanently to keep folders until you delete them manually, or set a custom duration between 30 days and 10 years.

  3. Select Save.

  4. On the confirmation screen, review the changes and select Confirm.

Any changes to the retention policy are recorded in the audit logs. All system admins and storage admins receive an email notification when a change is made.

What happens when you update the retention period?

  • The system updates the deletion date for all inactive user folders, starting from the date the user was removed.
  • If a folder has already passed its deletion date based on the updated retention period, it will be deleted after a 30-day buffer period.

    • View and create storage reports

    Storage reports include storage usage data, such as quotas and usage percentages, for folders of the chosen type.

    Individual folder reports: Includes storage usage data, such as quotas and usage percentages, for individual folders.

    Shared folder reports: Includes storage usage data, such as quotas and usage percentages, for shared folders.

    To create a storage report:

    1. In the Storage tab, navigate to Storage reports.

    2. Select Create report.

    3. Choose the type of report, Individual folders or Shared folders.

    4. Select Create report.

    After the report is ready, you'll receive an email from where you can download the report.

    Manage storage admins

    The Storage tab is available to system admins and storage admins. To provide access to this Storage tab, you'll need to add the user on the Admin Console and then give the user either System admin privileges or Storage admin privileges. 

    Add storage administrators

    1. Navigate to Users > Administrators and click Add Admin.

    2. Type the name, email address, or the name of a user group for the user.

    3. Select Next.

    4. In the Add an administrator page, turn on Storage administrator.

      Scroll down the list of admin roles, if required.

    5. Select Save.

    If you navigate back Storage > Admins, the newly added storage admin display in list.

    Remove storage administrators

    When you remove a storage administrator, that user would no longer be able to access Storage tab, unless that user also has System admin privileges.

    1. On the Storage Admins page, select the storage admin to remove from the list.

    2. In the Administrator Rights section, select the More Options     icon and then select Edit admin rights.

    3. On the Edit administrative rights page, turn off Storage administrator.

      Scroll down the list of admin roles, if necessary.

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