Learn how to reset a forgotten password or change your existing password.

Reset forgotten password

If you forgot your password or get the error “Adobe ID and password don’t match,” you can reset your password with your Adobe ID (usually your email) or your phone number.

  1. Go to your Adobe account.

  2. In the Sign-in window, click Forgot password.

    Forgot Password
  3. In the Forgot password window, enter the email address associated with your Adobe ID and click Next.

  4. In the Reset your password window, choose how you want to reset your password:

    • Recovery email: Adobe sends an email with instructions to reset your password.
    • Recovery text: Adobe sends a text message with the verification code to your registered phone number.
    Reset Password


    If you don’t have access to the email address on file and you don’t have a phone number associated with your account for recovery, contact Adobe Customer Care to reset your password.

  5. Do one of the following based on the options you have selected:

    Recovery email
    Locate the “Reset your Adobe ID password” email and click the link provided. The “Reset your password” window opens in your web browser. Enter your new password twice, and click Reset My Password.

    Reset My Password

    Recovery text
    Enter the six-digit verification code from the text message into the Check your phone window, and click Verify.

    Reset Using Mobile Phone


    Can’t find email? If you don’t see the email from Adobe in your inbox, check your Spam or Junk folder. If you still don’t see it, contact Adobe Customer Care.

Change existing password

To ensure the security of your account and data, it’s a good idea to periodically change your account password. Here’s how to do it:

  1. Sign in to your Adobe account with your Adobe ID (usually your email) and password using the Creative Cloud desktop app or the web login.

  2. In the navigation bar at the top, click Profile. Then, in the left pane, click Password and security.

  3. In the Password section, click Change.

  4. Enter your current password to verify your identity. Enter your new password twice to confirm, and then click Change password.

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