Photoshop may crash on a Windows machine if you have Lavasoft Ad-Aware software or Bins utility installed.
- Lavasoft Ad-Aware software may be installed as a browser extension or as part of another software package such as ManyCam.
- Bins is installed as a utility.
You can identify the reason for crash based on the faulting module displayed in the Windows Event Viewer. Follow these steps:
- To open the Event Viewer, in the Windows Control Panel, click Administrative Tools and then click Event Viewer. See this Microsoft article for more information.
- Expand Windows Logs from the sidebar and click Application.
- Find an Application Error that involves Photoshop.
- Look in the General pane for information about the Faulting Module Name.
- If the Faulting Module Name is LavasoftTcpService64.dll (or something similar) then Lavasoft is causing the crash.
- If the Faulting Module Name is libcef.dll then Lavasoft is causing the crash.
- Try resetting Winsock: Follow these steps:
- Close all applications.
- Choose Start and type cmd to launch the command prompt.
- Type the following command at the command prompt: netsh Winsock reset
- Press Enter.
- Close the command prompt window.
- Restart your computer.
- Launch Photoshop CC.
- Lavasoft: Uninstall or disable Lavasoft software or associated software such as ManyCam. For directions, refer to the Lavasoft website.
- Bins: Update your version of Bins. To download the latest version, visit Bins website.
Note:
If the Event Viewer indicated that the faulting module is LavasoftTcpService64.dll, you could also try deleting that file manually from your computer. Do the following:
- Navigate to the location mentioned as the Faulting Module Path in the Event Viewer logs.
- Delete the LavasoftTcpService64.dll file.
- Close Photoshop and then launch it again.
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