Technical notifications

The Adobe Acrobat Sign Technical Notifications are ordered below with the current update at the top, and rolling back in time as you scroll down the page. 

If you would like to be notified of monthly technical updates, please subscribe here >

[Important] The next Adobe Acrobat Sign release is scheduled for November 8th, 2022

This will be a major release, including feature improvements for users and administrators, as well as resolutions to multiple customer-reported issues.  

Customers with a Sandbox entitlement will have access to the new features four weeks prior to launch. Prerelease notes for the release content will also be available at that time.

Feature Release: Adobe Acrobat Sign – September 13th Release Completed

The release is complete to all shards with no downtime to any services.

[Updated] End of support for the Microsoft Internet Explorer 11 and legacy Edge browsers with the November 8th, 2022 release

First Reported: June 2022 - Updated: September 2022

Current 

With the launch of the release in November 8th, 2022, Adobe Acrobat Sign will no longer support the Microsoft Internet Explorer 11 or the legacy Microsoft Edge browsers on any page of the application, including the recipient e-signing page. Users attempting to access the service with these browsers will be served an "Unsupported Browser" page.

[New] Classic reporting to be removed from service in 2023

First Reported: September 2022

Current 

The November 2022 release for Acrobat Sign includes three updates to the new reporting environment:

  • Scheduling and distribution of reports and data exports
  • Addition of previously missing columns in data exports
  • Transaction-centric reports and exports

This release brings the new reporting interface into feature parity with the classic reporting structure and begins the process of adding new capabilities.

All future development for reporting features will be built on the new experience only. Consequently, the classic reporting interface will be removed from service in 2023.

All users and administrators are encouraged to migrate their reporting tasks to the new experience as soon as possible.

[New] Rollout plan for updated form field detection  

First Reported: August 2022

Current 

The feature that automatically detects and places form fields for the in-application authoring environment is being updated to improve the detection methodology. In practice, users will notice that the field detection notification is placed in the center of the first page.

Subequent pages require the icon in the upper left corner to be clicked to place the fields for that page.

field detection gump

Customer deployment will follow the below schedule:

 Updated customers  Update date
All Individual accounts  September 1, 2022

 

Adobe Acrobat Sign Search Improvements

First Reported: July 2022

Current 

The search functionality used to find agreements is being improved to support more complex string queries using special syntax. The documentation for the improved search functionality is available in the online help documentation.

The upgraded search feature is scheduled to be deployed by tier of service over the second half of 2022.

 Tier of service  Release date
 Developer accounts  June22, 2022
 Team/Team trials/Small business  July 19, 2022
 Individual
 August 16, 2022
 Business/Business trials  September 13, 2022
 Enterprise/Enterprise trials/Free accounts  November 08, 2022

A link to the documentation for the account's active version of searching is provided in the application by clicking the information icon next to the search field. When an account is upgraded to the new search functionality, the link is updated to point to the new documentation:

Information icon next to search field

Feature Release: Acrobat Sign November 2022

First Reported: March 2022

Current

Acrobat Sign will be delivering a feature release scheduled for early November 2022. No downtime is anticipated during this release

The November 2022 release includes feature improvements for users and administrators, as well as resolutions to multiple customer-reported issues.  

The Box.com upload option to be  removed from Send in Bulk in November

First Reported: June 2022

Current 

In the November 2022 feature release, the Box.com upload option will be removed from the Send in Bulk interface.

Box.com upload option to be removed

End of support for the Microsoft Internet Explorer 11 and legacy Edge browsers as of December 1st, 2022

First Reported: June 2022

Current 

By December 1, 2022, Adobe Acrobat Sign will no longer support the Microsoft Internet Explorer 11 or Microsoft Edge Legacy browsers on any page of the applicaiotn, including the recipient e-signing page.

Customer Workflow Designer UI Changes - November 2022

First Reported: April 2022

Current 

The November 2022 release will update the access points for users who can create and use custom workflows. 

The Workflows tab will be removed from the Admin menu and replaced with a Workflows tab at the top of the page and a Create a workflow tile on the Home page. Both new access points open a new page dedicated to creating and managing the workflows available to the user.

The new Your workflows page is designed in the same style as the Manage page, complete with quick actions that are available when hovering over a workflow record.  Quick actions for workflows are:

  • Open - Opens the workflow in a view-only mode.
  • Edit - Opens the workflow to edit the properties. Available only to the workflow owner and administrators that have authority over the group the workflow is assigned to.
  • Run - Triggers the start of the workflow, opening the modified Send page with the pre-defined settings of the workflow.
Custom workflow designer

Adobe Sign for Salesforce: End of service notice for versions 19.x and 20.x

First reported: June 2021 - Updated:
November 2021

Current

הערה:

Upgrading from a version prior to 21.5.11 requires installing the 21.5.11 package before installing the current package. Attempting to install the current package before 21.5.11 is in place results in a failed update.

Note the following while upgrading your Adobe Sign for Salesforce integration package:

  • Do not uninstall your existing Adobe Sign for Salesforce package. 
    • Uninstalling the package results in the loss of all your Adobe Sign data in Salesforce.
  • If you have users in your Salesforce org who belong to multiple Adobe Sign accounts, reach out to your Adobe client success manager or Adobe support before upgrading.
  • Upgrade and test in your Sandbox environment before upgrading your production account.
    • Ensure that your email address in the Sandbox environment is one that you have access to in case you need to change the email for your Adobe Sign account.
  • Ensure that the Lock sessions to the IP address from which they originated setting is disabled. Configure here: Setup > Settings > Security > Session Settings.
  • Review the Adobe Sign for Salesforce - Upgrade Guide to determine if there are options you need to manually configure.
    • A number of new features/settings are added in every release.  Often these new features require a manual update to the service configuration to expose their use.

Adobe Sign for Dynamics end of service notice for version 9.3.x and older

First reported: July 2021 - Updated:
November 2021

Current

Domain name change to AdobeSign.com

First Reported: August 2019 - Updated:
November 2021

 Current

Adobe is changing the domain name for the Adobe Sign service to adobesign.com

The transition began with the March 2020 release for free and individual user accounts with no impact to customers that have purchased other plans.

Please refer to the table below for an up to date schedule for the rollout of the feature to your account tier.

When enabled, account administrators will have a new control available in the Account Menu: Account Settings tab to move to the new domain.

  • The control enables the ability to switch to new domain name
  • Customers that use explicitly allowed domains, 3rd party integrations, or custom applications will be able to test the impact of the new domain name on their environment
  • Please refer to the FAQ to determine if this change will have an impact on your environment
  • If there are conflicts or errors, reverting to echosign.com is supported without any impact to agreements or workflows

For Accounts that have migrated to adobesign.com

  • The new domain is being rolled out as a redirect from the main login page
  • Redirects are not necessary to access existing agreements
  • Existing agreements remain available to all parties from the existing domain name

June 2020

The migration of all free and individual accounts to the adobesign.com domain will be completed

July

All NEW small business, and individual accounts will be provisioned with the adobesign.com domain. 

September


All NEW Team accounts will be provisioned with the AdobeSign Domain

All existing Team  accounts will have an option to opt-in to the new domain. Administrators can access the control through the Account Menu UI (via the Account Setup tab). 

October


All NEW Enterprise accounts will be provisioned with the AdobeSign Domain

Gradually roll out the option to opt-in to the new domain to existing enterprise Accounts. Administrators can access the control through the Account Menu UI (via the Account Setup tab). 

December of 2022

Customers will be migrated to adobesign.com by December 2022.

At that time, the option to switch to the echosign.com domain will be removed.

Adobe Acrobat Sign Release Schedule, Prerelease documentation, and Sandbox availability

First Reported: March 2022

Current

The Acrobat Sign release schedule is now available, detailing the anticipated releases for the remainder of 2022. In the future, Acrobat Sign will be delivering three major updates per year. For 2022, those releases are in April, June, and November.

Starting with the September 2022 release, complete prerelease documentation will be available eight weeks before each launch (In July 2022), viewable from the release schedule page.

Customers that have access to the Acrobat Sign Sandbox environment can access the new release functionality four weeks before launch (In August 2022). As mentioned, this program begins with the September 2022 release, and continues for all production releases thereafter.
 

  • The Sandbox environment will pass all production quality assurance procedures at the same quality level as the regular production environment.
  • The Sandbox is expected to have 99.9% availability and will use the same status page and outrage procedures as the regular production environment.
  • The Sandbox will leverage the regular production SLA and support process to facilitate reporting issues.


Additional Resources


Past Notifications

Feature Release: Adobe Acrobat Sign – July 20th Release Completed

The feature release is complete, and all features are available.

Two new webhooks added with the June 14th release

First Reported: June 2022

Removed From Current List: July 2022

Two new webhooks have been added in the June 14th release:

  • Agreement expiration updated (AGREEMENT_EXPIRATION_UPDATED) (Only available via REST v6 API POST /webhooks) - Triggers when an agreement's expiration date is updated.
  • Agreement signer name changed by signer (AGREEMENT_SIGNER_NAME_CHANGED_BY_SIGNER) - Triggered when a recipient changes their name when signing to be a different value than the name provided when the agreement was created.

Both webhooks are available.

The payload for the new webhooks can be viewed here >

Classic Access Code feature removed from service with the June 2022 release

First Reported: May 2022 - Updated June 2022

Removed From Current List: July 2022

The Access Code feature has been completely removed from the Acrobat Sign system with the June 2022 release when the classic Manage page was removed from service.  

End of support for the Microsoft Internet Explorer 11 and legacy Edge browsers as of December 31st, 2021

First Reported: April 2021

Removed From Current List: June 2022

By December 31, 2021, Adobe Sign will no longer formally support the Microsoft Internet Explorer 11 or Microsoft Edge Legacy browsers. We recommend that customers no longer access the Adobe Sign application with these browsers.  After December 31, 2021, customers using these browsers may have a degraded experience, and some features may cease to work.

The recipient's e-Sign page should continue to function properly on these browsers to avoid disrupting the recipient's workflows. We are committed to helping make this transition as smooth as possible.

New SSL Certificate -
In effect April 1st, 2022

First Reported: February 2022

Removed From Current List: June 2022

Acrobat Sign has released the new SSL Certificates on the morning of April 1st, 2022.
There is no change to the public key, underlying cryptographic protocols, or scheme.

 

ACTION REQUIRED

Use of the public key

  • If you have custom-built integrations with Acrobat Sign using either the SOAP or REST APIs, and if any of these integrations have ‘pinned’ the existing public key, no action is required.
  • If you are using Acrobat Sign’s SSL certificates for SSO, or if you’re pinning the certificate itself (or using other methods), you can find the new Acrobat Sign certificates in the Adobe Acrobat Sign System Requirements.
    • If your SSO configuration supports multiple public certs/chains, you can add the new certificates now and remove the old public cert/chain from your configuration after the April switch.
    • If your SSO does not support multiple public certs/chains, you will need to sync your SSL switch with Acrobat Sign on April 1st, 2022.  

The new SSL certificates are now active as of April 1st, 2022.

Archived Notifications

Listed by the date when the notice was removed from the current notice list, newest to oldest.

לוגו של Adobe

כניסה לחשבון