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Last updated on
15 October 2026
Learn how to restore subscription access when Creative Cloud apps continue to display trial status after purchase.
It may take up to 1 hour for your purchase to be processed. During that time, your apps may continue to display trial or free membership options. If you completed your purchase within the past hour, wait for processing to finish before trying the given solutions.
Note
If you are a teams or enterprise user, learn how to resolve trial and license-expired errors for Teams and enterprise users.
Your subscription isn't active
In the Plans and payment tab, select Plans.
If your plan has expired or if your account has a payment issue, you'll see an error message. To resolve the payment issue, select Change payment.
Update your payment information to complete the payment and start your subscription.
Your account information hasn't refreshed
Select the Creative Cloud icon in the Windows taskbar or the macOS menu bar to open the Creative Cloud desktop app.
Select the Account icon in the upper-right corner, and then select Sign out.
In the confirmation dialog box, select Continue to sign out from all Creative Cloud apps and services on your computer.
Sign in to the Creative Cloud desktop app again.
Open any Creative Cloud app included in your membership and, if prompted, sign in to the app.
Your Creative Cloud apps require updates
Select the Creative Cloud icon in the Windows taskbar or the macOS menu bar to open the Creative Cloud desktop app.
In the left sidebar, select Apps, then choose Your apps.
Select Manage updates, then choose Check for updates.
Update your Creative Cloud apps.
Your hosts file isn't configured correctly
The operating system hosts files that map host names to IP addresses. An incorrectly configured hosts file can affect your computer's ability to connect to Adobe's activation servers. To resolve the issue, reset the hosts file on your computer.
