Even if a payment fails, you have access to your Creative Cloud apps for 21 days. If you don’t update your payment information by then, your subscription is suspended on the 21st day.
The most common causes for a payment to fail are:
- A card has expired.
- You've been issued a new card.
- Your personal info has changed.
Check your payment details and update them as necessary:
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Sign in to your Adobe account.
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Under My plans, you see an error message if your plan expired or if you missed a payment. Click Edit payment info.
My plans windowNote:
In countries served by Digital River, Adobe's e-commerce partner, you must contact us to reinitiate your payment.
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Edit your payment info
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Note:
If your payment is not reinitiated after four business hours, contact us.
If you’ve confirmed that your credit card information is correct, contact your bank to:
- Ensure that the credit limit has not been exceeded.
- Inquire about daily withdrawal or purchase limits, as payment declines are sometimes due to these limits.
- Make sure that the credit or debit card is in good standing and that your card supports online transactions.
- Find out if their fraud protection policies are affecting the use of your card.
Once any errors are fixed, Adobe reprocesses your payment automatically.
Contact PayPal directly to resolve any billing issues. Once any errors are fixed, Adobe reprocesses your payment automatically.
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To verify your payment, access your Adobe account.
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