Troubleshooting & help

Download & install

How do I download and install Prelude?

You can download Prelude from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download your creative cloud apps.

Why won't Prelude install?

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Can I download a trial copy of Prelude?

Yes! You can download trial versions of any Creative Cloud app, including Prelude, from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install a Creative Cloud trial.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I install Prelude on another computer?

You can install Prelude and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

How can I change my credit card info?

How do I upgrade or change my membership?

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

My trial expires soon. How do I convert it?

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

How do I cancel and what happens to my files?

If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.


How do I start editing video in Prelude?

Get basic, step-by-step instructions to learn video ingesting and editing workflows in Prelude.

What are the keyboard shortcuts to use with Prelude?

View the complete list of Prelude keyboard shortcuts to help you streamline your workflow.

How do I optimize memory in Prelude?

You can specify the amount of memory reserved for Prelude and other applications under Edit Preferences Memory. Learn more about setting memory preferences in Prelude.

Can I customize my Prelude workspace?

Yes, you can create and save a custom workspace using options on the Window menu. Learn more about customizing a workspace to make it your own.

Ingest & edit video

How do I ingest media and video clips into Prelude?

That depends on what type of file you’re trying to ingest. Learn the steps for ingesting video, audio-only, and still files into Prelude.

How do I export a rough cut in Prelude?

Start by selecting the rough cut that you want to export from the Project panel. Get full instructions for exporting rough cuts from Prelude.

Can I add comments to movie clips?

Yes, you can add notes to media files for the editor or director to review in Adobe Premiere Pro.

How do I add metadata to movie clips in Prelude?

Add metadata to a selected movie clip by selecting Window > Metadata. Get full instructions for adding, importing, and exporting metadata with your movie clips.

How do I ingest photos from my DSLR camera into Prelude?

Watch this quick tutorial to learn how to ingest and edit digital photos from your camera to Prelude.

Prelude & Premiere Pro integration

Can I organize movie clips before ingesting them into Premiere Pro?

Yes, you can. Watch this tutorial to learn about the Prelude to Premiere Pro workflow for organizing clips, subclips, and sequences.


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